# Senior Site Reliability Engineer (Payments Infrastructure)

**Company**: Kody
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Finance

**Apply**: https://jobs.workable.com/view/3PT77rVd9FzRKeZfckiekj/hybrid-senior-site-reliability-engineer--palo-alto%2C-the-us-in-palo-alto-at-kody?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6cd949d8-0ac

## Description

Kody is seeking a Senior Site Reliability Engineer to ensure the reliability, availability, scalability, and operational excellence of our global payment platform. You will own production observability, incident response, service-level management, and cloud infrastructure reliability across mission-critical payment processing systems operating in Europe, Asia, and North America.

Responsibilities:

- Participate in a follow-the-sun production on-call rotation as a primary incident responder.

- Diagnose, triage, mitigate, and coordinate resolution of production incidents across payment services, Kubernetes platforms, databases, messaging systems, and cloud infrastructure.

- Define and maintain SLOs, SLIs, error budgets, alerting standards, and operational readiness processes.

- Drive reliability improvements through automation, observability, capacity planning, performance optimization, and post-incident reviews.

- Partner with engineering teams to improve resilience, security, and operational maturity in PCI-DSS-regulated environments.

- Lead incident management during SEV1/SEV2 events and improve response effectiveness and MTTR.

- Act as a key technical bridge between US operations and international engineering hubs, leveraging bilingual communication to streamline complex technical alignment.

Requirements:

- 5+ years of experience in Site Reliability Engineering, Platform Engineering, DevOps, or Cloud Infrastructure roles supporting mission-critical production systems.

- Strong hands-on experience with AWS, Kubernetes (EKS), Terraform, PostgreSQL, Redis, Kafka, Linux, networking, and modern observability platforms.

- Deep understanding of distributed systems, cloud-native architectures, high availability, disaster recovery, capacity planning, and performance optimization.

- Proven experience operating payment, banking, fintech, or other highly regulated systems with stringent security, compliance, and uptime requirements.

- Strong knowledge of SRE principles, including SLOs, SLIs, error budgets, incident management, alert governance, and operational excellence.

Leadership & Operational Excellence:

- Demonstrates strong ownership and accountability, taking end-to-end responsibility for service reliability and customer impact.

- Possesses a strong sense of urgency during production incidents while maintaining sound judgment and structured decision-making under pressure.

- Applies a systematic and methodical approach to troubleshooting, root-cause analysis, and incident resolution in complex distributed environments.

- Data-driven mindset with the ability to leverage metrics, telemetry, trends, and service-level indicators to prioritize reliability investments and operational improvements.

- Continuously drives engineering excellence through iterative improvement, automation, standardization, and elimination of operational toil.

- Proven ability to lead cross-functional incident response efforts, coordinate stakeholders, and communicate effectively during high-severity production events.

- Champions a culture of operational readiness, continuous learning, post-incident improvement, and blameless accountability.

- Demonstrates strong mentoring and technical leadership skills, influencing engineering teams to build reliable, scalable, and resilient systems by design.

Benefits:

- Competitive packages aligned with California market standards

- Lead a dynamic and innovative team in a very rapidly growing company

- Collaborative, inclusive environment where your contributions are recognized and valued

## Skills

### Required
- AWS
- Kubernetes (EKS)
- Terraform
- PostgreSQL
- Redis
- Kafka
- Linux
- Site Reliability Engineering
- Cloud Infrastructure

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/3PT77rVd9FzRKeZfckiekj/hybrid-senior-site-reliability-engineer--palo-alto%2C-the-us-in-palo-alto-at-kody?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)