# Leader, Customer Experience

**Company**: Cisco
**Location**: Singapore
**Work arrangement**: hybrid
**Experience**: executive
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Singapore-Singapore/Leader--Customer-Experience_2022534?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6ccb4c59-e3f

## Description

As a Splunk Customer Success Executive (CSE) Manager, you will lead a team of high-performing Customer Success Executives tasked with empowering customers to achieve their goals with Splunk.

You will be responsible for defining and executing technical adoption strategies, managing complex enterprise-level customer journeys, and encouraging an AI-first, activated culture.

Your Impact:

- Strategic Leadership: Develop and execute multi-year regional adoption strategies aligned with Cisco and Splunk’s vision.

- Customer Delivery & Experience: Serve as a trusted advisor to senior executives in the Asia region.

- Operational Excellence: Lead regional business strategies that balance competing priorities.

- People Leadership & Culture: Lead as a role model by living Cisco’s Guiding Principles.

- Regional Stewardship: Oversee the CSE function across ASEAN, Korea, Greater China, and India.

**Minimum Qualifications**

- Experience: Bachelor’s degree + 12 years of related experience (or equivalent Masters/PhD).

- Leadership: Minimum of 2+ years of formal supervisory experience managing teams.

- Domain Expertise: 7+ years of practical experience in the technical domain (Cybersecurity, IT Operations, or Observability).

- Regional Track Record: Demonstrated experience working in the Asia region within a multinational software/SaaS organization.

- Executive Presence: Proven track record of working at an Executive (C-Suite) level.

- Communication: Ability to communicate clearly in English with customers and senior stakeholders.

- Collaboration: Strong ability to manage cross-functional stakeholders.

**Preferred Qualifications**

- Hands-on experience using Splunk or adjacent technologies in large enterprise environments.

- Experience in managing teams with both direct and indirect reporting lines.

- Proven success in navigating the unique regulatory and business landscapes of the Asia region.

## Skills

### Required
- Splunk
- Cybersecurity
- IT Operations
- Observability
- Leadership
- Communication
- Collaboration

### Nice to have
- Adjacent technologies
- Team management
- Regulatory compliance

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Singapore-Singapore/Leader--Customer-Experience_2022534?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)