# Senior Onboarding Manager

**Company**: dbt Labs
**Location**: Canada - Remote; US East - Remote
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $125,000 - $152,000
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/dbtlabsinc/jobs/4693308005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6c9a26cd-80d

## Description

We're looking for a Senior Onboarding Manager to play a pivotal role in setting our customers up for success from day one. You'll partner closely with Sales, Solutions Architects, Professional Services, Training, and Support to guide customers through initial adoption and ensure a seamless transition into ongoing account ownership.

As a Senior Onboarding Manager, you'll own onboarding for dbt Labs' largest and most strategic customers, driving early adoption and time-to-value. You'll guide customers through account setup, aligning on goals, timelines, and best practices. You'll build strong relationships with customer stakeholders, including senior executives, and partner cross-functionally to deliver a cohesive, high-quality onboarding experience.

To succeed in this role, you'll need strong organizational and project management skills, keeping timelines and stakeholders aligned. You'll focus on outcomes, not just activities, and consistently look for ways to improve the customer experience. You'll engage confidently with technical concepts and stakeholders, translating complexity into clear, actionable guidance.

If you have experience working effectively in a remote, distributed environment, strong cross-functional collaboration skills, and exceptional attention to detail and follow-through, we'd love to hear from you.

## Skills

### Required
- Project Management
- Customer-Centric Focus
- Technical Curiosity
- Stakeholder Alignment
- Ownership Mindset

### Nice to have
- Experience working effectively in a remote, distributed environment
- Strong cross-functional collaboration skills
- Exceptional attention to detail and follow-through
- Confidence leading customer conversations, including with executive stakeholders
- Ability to manage multiple priorities in a fast-paced environment

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/dbtlabsinc/jobs/4693308005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)