# Tenancy Services Officer

**Company**: Royal Borough of Kingston Upon Thames
**Location**: Royal Borough of Kingston upon Thames
**Work arrangement**: hybrid
**Job type**: Full time
**Salary**: GBP 39,519 - 43,449 per year
**Category**: Social Care
**Industry**: Public Sector

**Apply**: https://www.jobsgopublic.com/job/tenancy-services-officer-97072?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6c8e766d-112

## Description

We are seeking a Tenancy Services Officer to join our Housing Service team.

The successful candidate will be responsible for managing a patch of 750 homes, working within a flexible and dedicated team to achieve top outcomes for our residents.

Key responsibilities include:

- Demonstrating ownership, responsibility, flexibility, and collaboration with others to raise the Council's profile

- Providing excellent customer service with empathy and strong communication skills

- Building strong working relationships between the Housing Services team and other teams to achieve a 'One Council' approach to service delivery

- Contributing to the development and implementation of KPIs, targets, and electronic data to monitor, benchmark, and measure service delivery

- Having housing/tenancy management experience and knowledge of the Housing Regulator's Consumer Standards

We are looking for a proactive, adaptable individual with strong communication and IT skills who is passionate about delivering excellent customer service.

The ideal candidate will have:

- Relevant experience in general needs housing management

- A level 2 or 3 in Chartered Institute of Housing

- Strong communication and problem-solving skills

In return, we offer a supportive, friendly, and collaborative environment to grow and develop your career and skills, including:

- A generous annual leave entitlement of 25-32 days, plus bank holidays

- Enhanced Maternity, Paternity, shared parental, adoption, and dependents leave

- Three volunteering days per year in Kingston

- Hybrid working

- Flexible and agile working arrangements

- Learning and development portal offering a range of courses

- Discounts on local shops, restaurants, gyms, and leisure centres

- Interest-free season ticket loans

- Local Government Pension Scheme

- Bicycle loan facilities and cycle to work scheme

- Electric vehicle leasing scheme

- Confidential health and wellbeing and counselling support

## Skills

### Required
- housing/tenancy management experience
- knowledge of Housing Regulator's Consumer Standards
- Chartered Institute of Housing

### Nice to have
- strong communication and IT skills
- problem-solving skills

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Source: [Apply at jobsgopublic.com](https://www.jobsgopublic.com/job/tenancy-services-officer-97072?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)