# Customer Assistant

**Company**: Sainsbury's Supermarkets Ltd
**Location**: Carlisle, Cumbria
**Work arrangement**: onsite
**Job type**: full-time
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400094003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
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## Description

We are seeking a Customer Assistant to join our team at Sainsbury's Supermarkets Ltd in Carlisle, Cumbria. As a Customer Assistant, you will be responsible for providing excellent customer service, supporting customers with their queries, and ensuring a smooth shopping experience.

**Job Responsibilities:**

- Provide exceptional customer service, making customers feel valued and supported

- Be flexible and willing to help wherever customers need you most, whether that's filling shelves, picking orders, serving customers, or selling products

- Use digital tools to enhance customer experience and perform tasks efficiently

- Help organise and move stock, maintain shelf presentation, and ensure the store is clean and tidy

- Build your knowledge of products, services, and promotions to make informed recommendations to customers

**Requirements:**

- Friendly and welcoming demeanour with a genuine enthusiasm for helping customers

- Ability to thrive in a fast-paced, physical, and high-energy environment

- Committed team player, willing to support colleagues and work collaboratively

- Flexible and open to working across the store, taking on new challenges, and learning new skills

- Confident in using digital tools and technology to perform tasks effectively

- Pride and ownership in your work, with attention to detail and a focus on improving customer experience

**Benefits:**

- Discount card offering 10% off at Sainsbury's, Argos, Tu, and Habitat, increasing to 15% discount at Sainsbury's every Friday and Saturday

- Holiday entitlement based on hours worked

- Enhanced Family Leave policies, including maternity, paternity, and adoption support

- Pension and life cover, with company matching of 4-7.5% of pension contributions and up to 6x life cover

- Sainsbury's share schemes, allowing employees to buy shares at discounted prices

- Other retail savings, including discounts on eating out, holidays, and at other retailers

- Physical wellbeing initiatives, such as cycle-to-work schemes, reduced-price gym access, and health/dental cash plans

- Mental wellbeing support, including 24/7 access to Employee Assistance Programme and online wellbeing platform

- Financial support options, including interest-free season ticket loans, pay advances, and affordable loans

**Contract Details:**

- Fixed-term assignment

- 32 hours per week

- Contract end date: 01/09/2027

- Availability window: Sunday 06:00-16:00, Monday 06:00-16:00, Tuesday 06:00-14:00, Friday 06:00-16:00, Saturday 06:00-16:00

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## Skills

### Required
- customer service
- digital literacy
- physical stamina
- teamwork
- flexibility

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