# Engineering Manager, AI Models Infrastructure

**Company**: Intercom
**Location**: Berlin, Germany; Dublin, Ireland; London, England
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/7784684?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6c7cd77d-3ea

## Description

## What's the opportunity?

We're hiring an Engineering Manager for our AI Models Infrastructure Team in the AI Group. The AI Models Infrastructure team builds and operates the foundational infrastructure that empowers our teams to train and run Intercom's own AI models.

## What will I be doing?

You will:

- Lead a high-performing team building the platform and infrastructure that power Intercom's AI capabilities.

- Magnify the team's effectiveness, whether that means removing impediments, or finding ways to accelerate their progress.

- Support teams of ML Scientists and Engineers building AI powered capabilities.

- Plan, prioritize, and deliver high-impact roadmaps in partnership with the team's most senior engineers, balancing delivery, quality, and innovation.

- Empower the engineers on the team to act with agency and maximize their impact.

- Expand your scope over time, potentially taking ownership of additional platform domains as the team and AI initiatives grow.

## What skills do I need?

- Experience training ML models and operating them in production, at scale.

- Experience leading infra or platform teams.

- Strong prior experience working as an engineer.

- Strong technical judgment and communication skills, enabling you to advocate for the team's needs

- Adaptable leadership style suited to a group that will grow quickly, and change shape over time.

- Curiosity and enthusiasm for AI.

## Benefits

We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us!

## Skills

### Required
- Experience training ML models and operating them in production, at scale
- Experience leading infra or platform teams
- Strong prior experience working as an engineer
- Strong technical judgment and communication skills
- Adaptable leadership style

### Nice to have
- Curiosity and enthusiasm for AI

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/7784684?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)