# Customer Care Specialist

**Company**: TaskUs
**Location**: Piraeus
**Experience**: entry
**Job type**: full-time
**Salary**: 1150 EUR gross monthly
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Piraeus-Greece/Bilingual-Italian-English-Customer-Care-Specialist_R_2610_13255?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6c7b6275-295

## Description

As a Customer Care Specialist at TaskUs, you will be the backbone of the company, providing world-class customer experience to premium clients. You will act as a true brand ambassador, combining empathy with deep product expertise to resolve inquiries accurately, efficiently, and respectfully in every single interaction.

**Responsibilities:**

- Track and follow cases to ensure they are closed in an efficient and timely manner

- Maintain high customer satisfaction, representing a major brand

- Provide technical-based customer assistance through voice, chat, email, and other channels

- Escalate unresolved cases by contacting 2nd level support Interaction Experts

- Problem-solving and critical thinking skills

- A passion for problem-solving with the customer's interest and satisfaction being the primary goal

- Ability to become part of the customers' purchase journey, understanding their needs and celebratory life moments, to answering product and inventory-related questions, and processing customer and payment details

- Fashion Savvy

- Ability to effectively and correctly communicate verbally and in written format

- Other duties as assigned

**Role Requirements:**

- Must be bilingual in Italian (C1/C2) and English (C1/C2) speaking and writing

- Minimum 1-2 years of experience in Customer Support, technical support, especially with fashion functions

- Great communication skills, written and oral

- Demonstrate strong abilities to work independently and as a remote team player

- Must be adaptable and flexible, demonstrating abilities to work with process and information changes

- Must be willing to participate in a background screening

- Proven customer communication experience (Chat, Email & Phone)

- Strong working knowledge of systems and PC-based internet and software applications (e.g., internet, Microsoft Office)

- Empathize with customers that are experiencing issues, and help them resolve their issue

- Navigate documentation and resources to provide world-class service

- Clear Communicator - customers leave interactions with zero confusion

- Problem Solver - Ability to identify and troubleshoot issues

- Coachable - Open to feedback and can show improvement

- Being willing to work in shifts rotation, including weekends and holidays (if needed)

**Benefits:**

- Private Health and Life insurance with Generali

- Transportation allowance: 65€ gross/month

- Meal allowance: 85€ net/month

- Birthday leave: 1 additional day off paid by the company (after the course of the 1st year in TaskUs)

- Salary: 1150 EUR gross monthly (14 salaries per year)

## Skills

### Required
- Italian
- English
- Customer Support
- Technical Support
- Fashion
- Communication
- Problem-solving
- Critical Thinking

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Piraeus-Greece/Bilingual-Italian-English-Customer-Care-Specialist_R_2610_13255?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)