# Digital Customer Success Manager

**Company**: London Stock Exchange Group (LSEG)
**Location**: Hong Kong, HKG
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/HKG-Hong-Kong-ICBC-Tower/Customer-Success-Manager_R0124532?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/digital-customer-success-manager-6c782c21-846/

## Description

We are seeking a Digital Customer Success Manager to join our team. As a Digital Customer Success Manager, you will play a key role in improving customer experience by leveraging a network of experts across LSEG along with an at-scale framework, to ensure customers' business objectives are achieved through full utilization of solutions into the daily workflow of end-users.

**Responsibilities:**

- Provide customers with differentiated customer experience through a combination of digital and traditional CSM strategies, helping them to realize the full value of our workflow solutions

- Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, achievements, risks and metrics needed to achieve them

- Educate new customers on how to use our products with workflow specialization, content, and technologies in a manner that is tailored to their specific use-case

- Monitor usage, health gauges, competitive landscape and any other relevant data to build a retention strategy

- Find leads and connects with sales to work on growth opportunities

- Bring in customer intelligence and feedback into LSEG CRM system

- Ensures customers derive maximum value from their investment in LSEG services and solutions, apply all licenses and collaborate with other LSEG collaborator teams to ensure retention and growth

- Build, maintain and bring to bear positive relationships with decision makers and users within each account to influence adoption.

**Requirements:**

- Proficiency in English and Korean

- University degree or relevant work experience equivalent

- Financial industry knowledge required – including a) basic understanding b) knowledge of relevant c) strong understanding of customers' business model

- Ability to map a customer's business process to product capability

- Strong ability to collaborate with internal operational and account management teams

- Executive engagement skills with an ability to establish trusted advisor relationships with business decision makers

- Experience facilitating customer meetings and addressing an audience in a concise, inspirational and convincing manner

- Strong problem-solving skills

- Ability to adapt and thrive in a fast-paced environment and rapidly-changing market

**What you'll get in return:**

- Hybrid working: 4 days in the office

- Diverse, collaborative team culture

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## Skills

### Required
- English
- Korean
- Financial industry knowledge
- Customer success
- Problem-solving

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Source: [Apply at lseg.wd3.myworkdayjobs.com](https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/HKG-Hong-Kong-ICBC-Tower/Customer-Success-Manager_R0124532?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)