# Senior Consultant, Safety and Reliability

**Company**: Qualtrics
**Location**: United States (Remote)
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $126,000-$153,000 USD
**Category**: Consulting
**Industry**: Healthcare

**Apply**: https://job-boards.greenhouse.io/qualtrics/jobs/8279230?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6c0924b1-8b3

## Description

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.

As a Senior Consultant, Safety and Reliability, you will guide healthcare organizations through transformational change by applying High Reliability Organization (HRO) principles, strengthening safety culture, and deploying Communication and Resolution Programs (CRP).

## Responsibilities

- Advance Safety & Reliability Culture: Support client engagements focused on expanding HRO principles, improving safety culture metrics, and reducing clinical errors across care delivery settings.

- Analyze & Interpret Complex Data: Construct data analyses,including payer metrics, authorization trends, denial rates, and behavioral assessments,to identify root causes and formulate actionable client recommendations.

- Deliver High-Quality Engagements: Execute engagement plans on time and within budget, preparing core client deliverables such as data reviews, quality assessments, and executive presentations.

- Train & Coach Frontline Teams: Deliver high-engagement training and coaching programs for patient-facing teams to ensure seamless knowledge transfer and sustained performance improvement.

- Manage Workstream Relationships: Serve as a direct point of contact for project workstreams, building credibility with client teams, coordinating resources, and managing project risks.

## Requirements

- 10+ years of healthcare industry experience focused on safety and high reliability.

- Demonstrated experience participating in or driving performance improvement and safety initiatives within healthcare settings.

- Prior consulting or safety and reliability implementation experience strongly preferred.

- Practical experience coaching, training, or facilitating patient-facing teams.

- Strong analytical skills with proficiency in Excel, MS Office, and data querying/analytical tools (e.g., SQL, SAS, Access).

- Bachelor's degree required; Master's degree or clinical background (Nursing, Medicine, Pharmacy, Safety/Quality/Risk Management) preferred.

- Ability to travel 50–75% (~10 days/month on-site across the US and select international locations).

## Benefits

- Personalized Career Action Planning

- 100% of healthcare benefit premiums for employees and their dependents

- Variable allowances for wellness, meals, transportation, and more

## Skills

### Required
- Excel
- SQL
- SAS
- Access
- High Reliability Organization (HRO)
- Root Cause Analysis (RCA)
- Fair and Just Culture
- Safety Culture
- Communication and Resolution Programs (CRP)

### Nice to have
- Master's degree
- clinical background (Nursing, Medicine, Pharmacy, Safety/Quality/Risk Management)

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/qualtrics/jobs/8279230?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)