# Senior Product Manager **Company**: Intercom **Location**: London, England **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Category**: Design **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/intercom/jobs/5379326?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_6bd33923-737 ## Description Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. We're looking for a Senior Product Manager to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day. ## Responsibilities - Be responsible for a significant product area or leading an important project. - Deeply understand the customer problems you're tackling through research, data, and direct customer interactions , then frame those problems clearly for your team. - Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement. - Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations. - Leverage AI to increase your own efficiency, accelerate product development, and multiply your team's impact. - Evaluate impact through quantitative and qualitative measures, both in beta and after full release. - Own and maintain the quality of your product area, ensuring every release delivers world-class software. - Collaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution, getting hands on wherever necessary to ensure we deliver. - Be a leader in your team or projects by role-modelling our company values and R&D principles. ## Required Skills - Sharp Customer Focus & Problem Framing - able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs. - Compelling Roadmaps - define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the team. - Excellent Product Judgment - skilled at balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product. - Build World-Class Product - able to deeply collaborate with engineering and designers to quickly ship effective solutions. But, also able to independently accelerate the process leveraging AI. - AI Tech - Able to understand AI systems and LLMs, assess feasibility and trade-offs, and make informed product decisions in close collaboration with engineering. - Technical fluency - Comfortable engaging with engineers and customers on the modern tech stack , from APIs and SaaS infrastructure to low-code tooling and system architecture. - Outcome Oriented - define, fight for and share progress against the customer and business impact of your product area or project. Leadership - Excellent communicator. High ownership. Ability to influence and drive alignment. ## Benefits - Competitive salary and equity in a fast-growing start-up. - We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. - Regular compensation reviews - we reward great work! - Pension scheme & match up to 4%. - Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. - Flexible paid time off policy. - Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. - If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too. ## Skills ### Required - Customer Focus - Problem Framing - Roadmap creation - Product Judgment - AI Tech - Technical fluency - Outcome Oriented --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/5379326?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)