# Client Team Manager for Speaker Bureau

**Company**: IQVIA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Taguig-City-Philippines/Assoc-Manager--Client-Services_R1570978?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6bb1f1eb-01e

## Description

IQVIA's Speaker Bureau team consists of dedicated meeting professionals who plan and manage highly compliant meetings and events for Life Sciences organisations.

As a Client Team Manager, you will be responsible for the successful management of delivery teams who plan and manage Speaker Bureau programs for commercial clients.

Key responsibilities:

- Manage a team of meeting planners, including office-based, home-based, and hybrid employees

- Drive optimal employee performance through effective coaching and performance management

- Set comprehensive and measurable goals for maximum team and individual performance

- Ensure client-defined business rules are applied throughout the planning lifecycle

- Manage daily task and SLA deadlines across client portfolio

- Proactively raise any critical-to-compliance concerns

- Plan and manage resources to meet forecasted workload

- Be a proactive, engaged, and collaborative member of the client Core Team

- Primary point of contact for all customer service inquiries, research, and formal incident response

- Owner of client SOP maintenance and setup of client business rule within planning platform

- Responsible for triaging issues between primary technology platforms and escalating to support teams as necessary

Requirements:

- 5+ years of meeting industry experience

- Previous experience with leading people, managing teams, or leading projects is highly desirable

- Life Sciences experience preferred, working knowledge of HCP interaction regulations a plus

- Bachelor's Degree is preferred

- Demonstrated resourcefulness in setting priorities and providing solutions-oriented response

- Excellent oral and written communication skills

- Competency to effectively communicate a message to resonate with various audiences

- Ability to analyze data and meeting detail information

- Strong sense of urgency and the ability to effectively problem solve

- Proficiency in Microsoft Office suite of products (Word, Excel, PowerPoint, Teams) and Outlook required

- Knowledge in SharePoint, Salesforce, Zoom, and Smartsheet preferred

## Skills

### Required
- Microsoft Office
- communication
- problem solving
- data analysis
- project management

### Nice to have
- SharePoint
- Salesforce
- Zoom
- Smartsheet
- Life Sciences experience

---

Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Taguig-City-Philippines/Assoc-Manager--Client-Services_R1570978?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)