# Customer Service & Operations Internship (tirocinanti curriculari)

**Company**: Polestar
**Location**: Milan
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: internship
**Category**: Operations
**Industry**: Automotive

**Apply**: https://polestar.teamtailor.com/jobs/5362425-customer-service-operations-internship-tirocinanti-curriculari?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6ba08b68-1e7

## Description

We are looking for a Customer Service & Operations Intern to join our team in Milan, Italy.

As a Customer Service & Operations Intern, you will support the Operations & Customer Service team in their daily activities, contributing to the management of car orders, customer requests, and continuous process improvement.

**Responsibilities**

**Customer Service & Customer Experience**

- Provide front-line customer support through Polestar channels under the supervision of a manager

- Manage customer cases, focusing on C-SAT and SLA compliance (response and handling times)

- Collaborate remotely to resolve technical and software issues according to Polestar guidelines

- Assist with sending welcome packs and related reporting

**Operations**

- Support activities related to new and used car deliveries, including registration, ownership transfers, and presentations to authorities

- Help plan and monitor logistics activities related to vehicle transport and delivery

- Assist with internal fleet management, including bodywork interventions and auditing

- Communicate with suppliers, logistics partners, and internal teams to ensure timeliness and quality standards

- Analyse operational data and help prepare presentations and internal documentation

**Requirements**

- Currently studying or recently graduated

- Strong customer orientation and results-driven approach

- Interest in the automotive industry

- Fluent Italian (written and spoken); English B2

- Valid driver's license (desirable)

- Excellent communication skills

**Duration and Selection Process** We apply a continuous selection process, and the position will remain open until filled. The contract has an initial duration of 6 months, with the possibility of renewal. This offer is aimed at curricular interns.

**About Polestar** We are committed to becoming climate-neutral by 2040 and strive to be inclusive, diverse, and innovative. Together, we are creating, collaborating, and experimenting to inaugurate a new era of sustainable mobility.

## Skills

### Required
- customer service
- operations
- communication
- data analysis
- automotive industry

### Nice to have
- driving license
- logistics

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Source: [Apply at polestar.teamtailor.com](https://polestar.teamtailor.com/jobs/5362425-customer-service-operations-internship-tirocinanti-curriculari?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)