# Customer Support Specialist

**Company**: Boeing Distribution Pte. Ltd.
**Location**: Singapore
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Aerospace

**Apply**: https://boeing.wd1.myworkdayjobs.com/en-US/EXTERNAL_CAREERS/job/SGP---Singapore-Singapore/Customer-Support-Specialist_JR2026522404-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6b9fdc5c-3be

## Description

Boeing Distribution Pte. Ltd., a leading solutions provider of aftermarket supply-chain management services for the aerospace and defense industries, is seeking a Customer Support Specialist to be based in Singapore.

As the Customer Support Specialist, you will be responsible for processing orders, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.

**Job Responsibilities:**

- Quoting customers and providing product information as needed

- Managing customer orders and order management

- Resolving customer account issues and credit disposition

- Handling customer returns and warranty management

- Providing customer communication and training

- Supporting customer special projects and programs

- Collaborating effectively with other functions such as sales, supply chain, and operations

**Basic Qualifications:**

- Minimum of 3 years of experience in Customer Support or Customer Service

- Minimum of 3 years of experience using SAP or a similar ERP system

- Willingness to work flexible hours, including overtime and occasional weekends as needed

- Ability to perform effectively in high-pressure situations

- Experience using Excel, Access, or other database management tools

- Ability to work with minimal supervision

**Preferred Qualifications:**

- Proficient in Microsoft Office Tools

- Experience with Smartsheets

- 5+ years in an Operations, Distribution Center, Aerospace, or similar/related environment

- Experience performing data analysis and troubleshooting

- Experience with ERP reporting systems (e.g., Spotfire, Tableau)

- University Degree in Business or Aviation; College Level Courses

- 5 years of sales or customer service experience in the aerospace/aircraft parts sales, distribution, and/or manufacturing

- Familiarity with soft phones

- Experience with Salesforce

**Other job-related information:**

- This requisition is for an international local hired position. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll.

## Skills

### Required
- SAP
- Excel
- Access
- database management

### Nice to have
- Microsoft Office Tools
- Smartsheets
- Spotfire
- Tableau
- Salesforce

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Source: [Apply at boeing.wd1.myworkdayjobs.com](https://boeing.wd1.myworkdayjobs.com/en-US/EXTERNAL_CAREERS/job/SGP---Singapore-Singapore/Customer-Support-Specialist_JR2026522404-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)