# Customer Experience T3 Specialist

**Company**: Instacart
**Location**: Remote, United States
**Work arrangement**: remote
**Job type**: full-time
**Salary**: $17.31-$21.88 USD
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/instacart/jobs/8336883?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6b9ce786-c26

## Description

At Instacart, we're transforming the grocery industry by delivering an essential service that customers rely on to get their groceries and household goods.

As a Customer Experience T3 Specialist, you'll play a key role in supporting the delivery experience for pharmacy orders and contributing to our mission of empowering healthier living.

Your responsibilities will include:

- Delivering exceptional service through real-time calls and occasionally emails to customers, shoppers, pharmacists, and retail partners.

- Providing personalized support experiences that reflect empathy, kindness, and professionalism.

- Focusing on ensuring customer satisfaction by supporting Instacart Health initiatives like Fresh Funds and delivery-related inquiries for Rx orders.

- Troubleshooting and resolving complex issues in a fast-paced, dynamic work environment.

- Collaborating with your Manager to streamline processes and improve outcomes.

Requirements:

- 1+ years of experience in customer service or call center support.

- Superior communication skills, including clear and professional phone etiquette and excellent written skills.

- Comfort and proficiency with technology, including navigating web-based support platforms and using and troubleshooting smartphone apps.

- Proven ability to multitask, prioritize, and problem-solve in a fast-paced, constantly changing environment.

- Strong sense of empathy, customer advocacy, and sound judgment for creating positive outcomes in difficult or time-sensitive situations.

Preferred qualifications:

- Experience in delivery-focused customer support, particularly within delivery apps.

- Familiarity with handling inbound customer service calls and/or working within HIPAA-compliant environments.

- Prior experience in a fast-paced, metrics-driven contact center setting.

- Proficiency with customer support tools like Salesforce, Geneys, Admin or similar platforms.

Work schedule: Wednesday – Sunday, 2:00 PM – 11:00 PM ET or Friday - Tuesday 2:00 PM - 11:00 PM ET.

Compensation: The base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy.

## Skills

### Required
- customer service
- communication
- problem-solving
- technology
- empathy

### Nice to have
- delivery-focused customer support
- HIPAA-compliant environments
- metrics-driven contact center setting
- customer support tools

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/instacart/jobs/8336883?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)