# Social Support Associate, Customer Care Operations

**Company**: Lyft
**Location**: Mexico City
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/lyft/jobs/8938561002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/social-support-associate-customer-care-operations-6b951a26-487/

## Description

You will be Lyft support’s voice on all social media channels, fielding questions and resolving issues from passengers and drivers in real-time.

As an active representative of Lyft, you will strengthen our community by providing a helpful, effortless and trusted support experience.

The ideal candidate is a confident and clear communicator who consistently and thoughtfully represents Lyft support and Lyft’s brand across all channels to fully resolve our customers needs.

## Responsibilities:

- Triage problems from our community and own issue resolution, escalating to designated team(s) only when necessary

- Be Lyft’s support voice on social media and other digital channels and exercise impeccable judgment as Lyft's support representative

- Proactively solve issues and foster trust with our beloved customers

- Create a personalized, positive and effortless experience for the Lyft community

- Work cross-functionally with Product, Marketing, and other teams to ensure a cohesive voice of support

- Be a community advocate for Lyft

- Willingness to work a wide range of hours and weekends

## Experience:

- 1+ years of experience in customer service or sales mandatory

- 1+ years of experience with social media or communications is a plus

- Captivating written communication skills and fastidious attention to detail

- Emotional intelligence in spades and experience dealing with people

- Strong work ethic and proactive nature

- Keen ability to work independently as well as with a team

- Ownership mindset and resolve to follow-through

- Ample time management skills - able to work independently through ambiguity

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- customer service
- social media
- communications
- written communication
- emotional intelligence
- time management

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/lyft/jobs/8938561002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)