# Senior Specialist, Incident Response

**Company**: Wealthsimple
**Location**: Remote (Canada)
**Work arrangement**: remote
**Experience**: senior
**Job type**: Full time
**Salary**: CA$89K - CA$112K
**Category**: Operations
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/wealthsimple/108e4513-0e74-4e4c-af3c-8e66e4222db8?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6b933ae1-5f7

## Description

Wealthsimple is seeking a Senior Specialist, Incident Response to join their team. As a Senior Specialist, Incident Response, you will play a key role in incidents during major, complex, or reputation-sensitive events. You will take command of ambiguous situations, translate technical chaos into clear client and executive communication with the support of a high-performing team of Incident Response Specialists.

**Responsibilities:**

- Deliver proactive, cadence-based briefs to senior leaders while authoring clear, transparent external communications.

- Bridge the gap between engineering and the business, translating system logs, error codes, and technical root causes into plain-language client and business impact.

- Identify when Legal or Compliance review is required during a crisis and seamlessly weave regulatory checks into the response flow.

- Serve as a chief editor for team communications, establishing playbooks and writing standards that ensure accuracy, speed, and empathy under real-time pressure.

- Build a culture of psychological safety, calm, and focus: shielding responders from external noise during active incidents while keeping stakeholders aligned.

- Rapidly identify who needs to be involved across Engineering, Product, CX, Legal, and Risk, anticipating downstream friction before it happens.

- Navigate high-severity situations with confidence, managing executive expectations without distracting active responders.

- Partner with Data Science to quantify incident impact and lead post-incident reviews to drive root-cause remediation and long-term CX improvements.

**Requirements:**

- 5+ years in major incident response, crisis communications, or technical service operations within fintech, high-growth SaaS, or fast-paced digital product environments.

- Rapid, decisive judgment under pressure, with a strong bias for action and excellent decision-making skills.

- Exceptional crisis communications and translation skills, able to digest raw system telemetry, logs, and engineer chatter, translating technical chaos into clear, empathetic client messaging and concise executive updates in real-time.

- Tech-native and async-first operational fluency, with deep familiarity with modern tech workflows.

- Cross-functional network thinker, able to intuitively map organizational ripple effects and rapidly engage the right stakeholders.

- Comfort with ambiguity and chaos, staying composed when there is no playbook.

**Nice to Have:**

- Educational background or formal training in Communications, Public Relations, Journalism, Legal Studies, or a related discipline.

- Incident tooling fluency, comfortable navigating incident management platforms, monitoring tools, and data tools.

- Risk intuition, with strong intuition for compliance, legal, and reputational risk within a regulated financial institution.

- Bilingualism, fluency in both English and French.

**What Wealthsimple Offers:**

- Top-tier health benefits and life insurance.

- Long-term group savings with employer match, through Wealthsimple for Business.

- 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year.

- 90 days away: work outside Canada for up to 90 days per year.

- Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS.

## Skills

### Required
- incident response
- crisis communications
- technical service operations
- modern tech workflows
- cross-functional collaboration
- French

### Nice to have
- communications
- public relations
- journalism
- legal studies
- incident management platforms
- monitoring tools
- data tools
- compliance
- legal
- reputational risk
- bilingualism

---

Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/wealthsimple/108e4513-0e74-4e4c-af3c-8e66e4222db8?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)