# Executive Assistant to Head of Client Experience

**Company**: RBC Group
**Location**: London, United Kingdom of Great Britain and Northern Ireland
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/London-United-Kingdom-of-Great-Britain-and-Northern-Ireland/Executive-Assistant_R-0000188706-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/executive-assistant-to-head-of-client-experience-6b893787-a29/

## Description

You will provide proactive support to the Head of Client Experience and the Client Experience Team, managing executive diaries, coordinating projects.

This is a permanent, full-time role based in our London office, requiring 4 days in the office and 1 day remote working per week.

**Executive Assistant duties:**

- Pro-actively manage the diary of the Managing Director, Head of Client Experience, EMEA APAC

- Arrange meetings with key internal and external stakeholders

- Facilitate client relationship events

- Coordinate travel and accommodation requirements

- Conduct general team administration

- Assist with Compliance and audit requests

- Ensure objectives/initiatives/tasks set by management and by the firm are completed in a timely manner

- Focus on improving team efficiency and process implementation

**Client experience duties:**

- Help coordinating projects alongside BD senior management

- Manage the onboarding and off-boarding process for new staff members

- Coordinate the Learning and Development Committee

- Act as the AI Champion for RBC BlueBay Assistants

- Ensure objectives/initiatives/tasks set by management and by the firm are completed in a timely manner

- Focus on improving team efficiency and process implementation

**What do you need to succeed?**

- Sets high standards of performance for self and strives to meet challenging objectives

- Displays a positive and energetic attitude

- Consistently displays a ‘can-do’ attitude

- Establishes and maintains good relationships

- Communicates constructively

- Seeks out insightful, smart ideas

- Demonstrates the ability to think creatively

- Responds quickly and positively to change

- Proven experience of supporting a diverse team in a fast-paced deadline driven environment

- Excellent communication and inter-personal skills

- The ideal candidate will be enthusiastic, has the ability to multitask and work under pressure

- Treats confidential/personal information with the highest level of discretion

- Must be highly reliable and extremely professional

- Must be proficient in MS Outlook, PowerPoint, Excel, and Word

**Nice to have**

- Experience with SharePoint, Concur, Salesforce, Workday, Microsoft Teams and WebEx

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## Skills

### Required
- Communication
- Data Entry
- Detail-Oriented
- Email Services
- Office Administration
- Presentation Software
- Spreadsheet Software
- Teamwork
- Time Management
- Word Processing Software

### Nice to have
- SharePoint
- Concur
- Salesforce
- Workday
- Microsoft Teams
- WebEx

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Source: [Apply at rbc.wd3.myworkdayjobs.com](https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/London-United-Kingdom-of-Great-Britain-and-Northern-Ireland/Executive-Assistant_R-0000188706-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)