# Quality Assurance Auditor

**Company**: IQVIA
**Location**: Taguig
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Category**: Manufacturing
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Taguig-City-Philippines/Internal-Auditor_R1553731?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6b5f7c1a-a22

## Description

We are seeking a Quality Assurance Auditor to ensure the quality of task completion is acceptable and accurate by reviewing daily work produced by the team.

**Key Responsibilities:**

- Audit quality and provide feedback to Service Delivery Team

- Prepare QA daily, weekly and monthly reports and interact with operations and support groups regarding quality improvements

- Ensure adherence to client standards and recommend/develop action plans/process improvements if necessary

- Organize process documents and maintain updates

- Perform regular and special audits as requested by Client Teams

- Assist Service Delivery teams in investigating client escalations and resolving issues

- Evaluate and discuss problems relating to accuracy scores, quality, efficiency and non-conformance with operations and support counterparts

- Conduct coaching, QA talks and qualify new hires for process certification

- Support QA initiatives/projects for quality and process improvements

- Comply with Time Keeping Standards & Policies in Sprout, PSA and Team Utilization Tracker

- Analyze client performance and conduct monthly presentations with stakeholders

- Monitor and drive error correction

- Manage and resolve 1st level audit disputes raised by auditees

**Requirements:**

- Bachelor's Degree or equivalent work experience preferred

- 1-2 years of Quality Assurance experience in a pharmaceutical, technical or related area

- Willing to work in night shifts

- Amenable to work in McKinley, Taguig

## Skills

### Required
- Quality Assurance
- Auditing
- Client Standards
- Process Improvements

### Nice to have
- Pharmaceutical
- Technical
- Communication

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Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Taguig-City-Philippines/Internal-Auditor_R1553731?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)