# Manager, Technical Account Management

**Company**: Stripe
**Location**: Dublin
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/7767222?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6b57f423-e22

## Description

Stripe is looking for an EMEA-based leader to mentor, lead, and grow Stripes within Technical Account Management (TAM).

This manager will lead an established group of high-performing Stripes working predominantly with top Platform and/or direct merchants across EMEA.

The manager's day-to-day interactions with the team will cultivate a high-performance environment, define and implement cross-functional solutions at scale, lead through user challenges, and provide continual mentorship and feedback.

In addition, this manager will work cross-functionally to drive operational programs to elevate Stripe's level of service and support through setting strategy, defining clear goals, and determining prioritization with data and user feedback.

## Responsibilities

- Partner with the TAM leadership to shape the strategy for Stripe's largest segment and most complex engagements.

- Lead a team of technical account managers working with Stripe's largest users.

- Partner cross-functionally with GTM, CSM, Product, Engineering, Professional Services, and Solution Architects to deliver end-to-end solutions for EMEA platforms and other segment top users.

- Hire and retain top technical talent as the team scales.

- Guide the TAM organization to deliver incredible services experiences, grow services revenue, and contribute to strategic programs.

- Ensure that team members are happy, effective, and growing in their career and user work.

- Set clear goals and direction for the team and each individual; provide regular feedback on team members' performance.

- Analyze data from user feedback and experiences to drive efficiency and build quality.

- Be an advocate for Stripe users and champion for users' needs internally.

- Transmit and foster Stripe's values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment.

- Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements.

## Requirements

- 7+ years of experience in professional services, customer success, solutions architecture, or technical account management programs.

- 3+ years of people management experience, leading senior technical ICs.

- Experience working with strategic accounts.

- Excellent written and verbal communication skills.

- An ability to build trust with users, setting a high bar for quality, with a willingness to lead by example.

## Skills

### Required
- technical account management
- people management
- strategic accounts
- communication skills

### Nice to have
- fintech SaaS products
- Payments industry
- growth initiatives
- team scaling

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/7767222?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)