# Associate Customer Success Manager, Asia (Singapore)

**Company**: Okta
**Location**: Singapore
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/okta/jobs/8245007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6b45a326-e0a

## Description

We are looking for an Associate Customer Success Manager to join our team in Singapore. As a Customer Success Manager, you will play a crucial role in working with customers to drive adoption, protect renewals, and build relationships that lead to broader strategic roles over time.

Responsibilities:

- Execute proven playbooks and programmatic motions to drive adoption and outcomes across your portfolio

- Take ownership of your Book of Business, mitigate churn risk, identify growth opportunities, and establish yourself as a high-value resource to your customer stakeholders

- Collaborate with cross-functional teams, including Sales, Product Management, Support, Renewals, Professional Services, and Engineering teams

- Conduct regular research on industry trends, customer needs, and preferences to develop thought leadership and drive customer innovation

- Build strong relationships with key decision-makers, identify and map the organisation's decision-making hierarchy, and engage a range of strategic customer personnel

- Create strategic success plans aligned with customer goals, track progress, and provide high-value assets to be reused by customer champions

- Communicate effectively and concisely with customers, stakeholders, and internal teams

- Identify and solve customer problems efficiently by proactively addressing potential issues and collaborating with customers and internal teams

- Use sanctioned AI tools to scale your research, preparation, and account management workflow, and optimise the impact of strategic success plans

Requirements:

- 2+ years of experience in a professional, customer-facing role

- Strong foundational understanding of SaaS or technical platforms, and genuine interest in building deeper product expertise

- Customer-centric and proactive mindset focused on building trust and driving adoption

- Ability to manage a portfolio of accounts in a structured, programmatic way, adapting to shifting priorities within a defined scope

- Comfort operating in a distributed, async, multi-country team environment

- Strong oral, written, and presentation skills

- Ability to travel 10-15% onsite to customers and work 2 days a week in our office

## Skills

### Required
- Customer Success
- SaaS
- Technical Platforms
- Communication
- Problem-Solving
- AI Fluency

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/okta/jobs/8245007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)