# English & Korean Customer Support Agent - Gaming

**Company**: Keywords Studios
**Location**: Suginami City
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q64141679

**Apply**: https://apply.workable.com/j/2F96849284
**Canonical**: https://yubhub.co/jobs/job_6aed3c26-dcd

## Description

Since 1998, we've been on a mission to reshape how players interact with their favourite games. We are a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

As a Player Support Agent, you'll serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers.

We are looking for someone with mastery in C1-C2 level Korean language proficiency, with English at B2 level or higher. You should have excellent communication skills for effective player support, flexibility to adapt to various situations and player needs, accountability and reliability in handling player inquiries and issues, and proactivity in identifying and addressing player concerns proactively.

In return, we offer a competitive salary, social insurance, annual leave, congratulation or condolence leave, special leave, employee referral program, language program, numerous internal social events, casual dress and hairstyle, no smoking in workspace, employee assistance program, relo club program, commuting allowance, and telecommuting allowance.

## Skills

### Required
- Korean language proficiency
- English language proficiency
- Customer support
- Communication skills
- Flexibility
- Accountability
- Reliability
- Proactivity