# Support Engineer

**Company**: AppsFlyer
**Location**: Sao Paulo
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/appsflyer/jobs/8687455002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6ae9c0a0-57b

## Description

AppsFlyer is seeking a technically skilled Support Engineer to join their team in Sao Paulo. The ideal candidate will have a passion for solving customer issues in a fast-paced environment and be able to work independently.

### Responsibilities

- Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.

- Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.

- Collaborate with AppsFlyer's R&D and product teams on escalations and product enhancement requests.

- Enhance the client Knowledge Base with relevant technical information.

- Develop and lead support improvement processes across the company.

- Provide product feedback and insights to the business and R&D teams.

- Manage internal projects, such as training and support readiness for new feature releases.

- Act as a technical point of contact for select VIP customers, working closely with sales and business teams.

### Requirements

- 2+ years of experience in technical support, QA, data analysis, development, or technical account management.

- Experience with SQL querying and data analysis.

- Knowledge of at least one programming language.

- Business proficiency in English.

- Excellent communication skills for interactions with clients, internal business teams, and engineering teams.

- Ability to learn new technologies quickly and work independently.

- Structured and process-oriented mindset.

### Nice to Have

- Experience in web/mobile marketing and/or digital advertising.

- Mobile development/testing (iOS, Android) experience.

- Familiarity with big data technologies.

- Experience working with different APIs.

- Knowledge of LLM and AI Agent.

The role requires in-office presence three days a week in Sao Paulo.

## Skills

### Required
- SQL
- programming languages
- data analysis
- technical support

### Nice to have
- web/mobile marketing
- digital advertising
- mobile development
- big data technologies
- APIs
- LLM
- AI Agent

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/appsflyer/jobs/8687455002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)