# Senior Salesforce Reporting Manager **Company**: CVS Health **Location**: Work from home, CT, CT **Work arrangement**: remote **Experience**: senior **Job type**: full-time **Salary**: $82,940.00 - $182,549.00 **Category**: Data Science **Industry**: Healthcare **Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/CT---Work-from-home/Sr-Salesforce-Reporting-Manager_R1093719?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/senior-salesforce-reporting-manager-6ae60008-381/ ## Description We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience. The Senior Salesforce Reporting Manager is responsible for delivering and continuously supporting critical Salesforce/GPS reporting capabilities that enable leaders and business partners to effectively manage operational performance and make data-informed decisions. **Key Responsibilities** - Own the delivery, quality, and operational stability of critical Salesforce/GPS reports, dashboards, and recurring reporting processes supporting Commercial Contact Center operations. - Build new reports and enhance existing reports based on business and operational needs. - Maintain reporting assets as organisational structures, departments, supervisor assignments, and business processes evolve. - Translate business requirements into scalable reporting solutions that provide clear and actionable outputs. - Enable insights for business stakeholders by analysing reporting trends, highlighting key drivers, and translating data into clear, actionable recommendations. - Validate reporting results and investigate discrepancies raised by leaders, operations teams, and business partners. - Serve as a consultative partner on reporting feasibility, reporting limitations, and report design decisions. - Support reporting access, permissions, save/share capabilities, and related user support needs. - Investigate reporting defects and platform issues affecting data accuracy or reporting functionality, including cross-functional coordination where needed. - Document reporting logic, business rules, known limitations, and transition materials to support sustainability and knowledge transfer. - Provide reporting training, user coaching, and job aids that improve reporting adoption and effective use. - Identify and lead process improvement opportunities that improve reporting efficiency, reduce manual work, and strengthen reporting consistency and governance. - Partner with business stakeholders to understand operational challenges and recommend where data, reporting, or automation can improve processes and outcomes. - Evaluate and apply new data and reporting technologies to automate manual processes, expand analytical capabilities, and enable self-service insights. **Leadership & Collaboration Scope** - Functions as a subject matter expert in Salesforce/GPS reporting. - Serves as a trusted advisor to leaders and business partners on reporting design, feasibility, and interpretation. - Collaborates across operations, reporting, and technical partners to support reporting solutions and issue resolution. - Leads through expertise, credibility, collaboration, and influence rather than formal organisational authority. **Decision-Making & Impact** - Makes decisions regarding report design, filters, logic, and reporting structure within assigned areas of responsibility. - Accountable for the accuracy, reliability, timeliness, and usability of reporting deliverables. - Balances business requests, reporting limitations, and operational priorities to recommend practical solutions. - Provides reporting visibility and guidance that supports business decisions and operational management. - Identifies and escalates risks, dependencies, and reporting issues that may affect leadership reporting or business operations. **Required Qualifications** - 2+ years Salesforce report building and platform administrative experience is required for this role or a combination of 1+ years’ experience and at least one current, active Salesforce administrator certification. - 2+ years demonstrated experience building, modifying, maintaining, and troubleshooting reports and dashboards in Salesforce. - 2+ years’ experience in Google BigQuery and SQL, writing and executing queries from multiple data sources. - Experience validating data accuracy, investigating reporting discrepancies, and explaining findings to business partners or leaders. - Experience translating business questions into reporting requirements and advising on reporting feasibility, design, and limitations. - Experience supporting reporting access, permissions, and user support needs. - Strong analytical, problem-solving, and critical-thinking skills. - Strong written and verbal communication skills, including the ability to explain reporting logic and findings clearly. - Proven ability to manage multiple priorities and deliver results in a fast-paced environment. - Demonstrated ability to work across cross-functional teams and stakeholders. **Benefits** - Medical, dental, and vision coverage. - Paid time off. - Retirement savings options. - Wellness programs. **Pay Range** $82,940.00 - $182,549.00 For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - Salesforce - GPS reporting - Google BigQuery - SQL - Tableau - Power BI - Dataiku - Python ### Nice to have - Additional active Salesforce certifications - Strong proficiency in building data visualizations and insights using Tableau or Power BI - Experience with data wrangling tools like Dataiku and Python - Experience supporting operational reporting in a complex business environment --- Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/CT---Work-from-home/Sr-Salesforce-Reporting-Manager_R1093719?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)