# Team Lead, PE Shared Services

**Company**: Electronic Arts
**Location**: Hyderabad, Telangana
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: HR
**Industry**: Technology
**Ticker**: EA
**Wikidata**: https://www.wikidata.org/wiki/Q173941

**Apply**: https://jobs.ea.com/ko_KR/careers/JobDetail/Team-Lead-PE-Shared-Services/216125?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6ac56cfb-77f

## Description

Electronic Arts is a global gaming company that inspires players and fans worldwide with next-generation entertainment experiences.

The Fulfillment Team Lead, PE Shared Services oversees various PE Shared Services activities across multiple geographies, ensuring seamless execution of critical transactions while maintaining high standards of accuracy, compliance, and service delivery.

**Responsibilities:**

- Lead a team of PE Shared Services professionals, focusing on end-to-end service delivery across multiple geographies, ensuring compliance with local regulations and policies.

- Drive adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

- Oversee transactions to ensure accurate and timely processing in PE and/or Finance systems, such as Workday, ServiceNow, and Oracle.

- Foster high levels of employee experience through effective communication and resolution.

- Distribute workload to ensure optimal team coverage.

- Monitor ticket queues and resolve queries and requests in a timely manner.

- Coach team members on ticket escalation pathways and protocols.

- Analyze ticket trends to identify root causes and propose corrective actions.

- Conduct performance reviews and feedback sessions, supporting development planning and facilitating coaching.

- Identify opportunities to streamline processes, eliminate duplication, and improve efficiency.

- Contribute to automation and digitalization initiatives across PE Shared Services.

- Partner with People Services Leadership and People Partners to enhance employee experience.

- Review key documentation, such as SOPs and process flows, as required.

- Serve as a primary point of contact for PE Shared Services-related queries.

- Collaborate with global stakeholders across PP, Payroll, IT, and Finance.

- Provide regular reporting and insights on operational metrics and performance.

- Manage PE Shared Services projects and transitions as required.

**Qualifications:**

- Bachelor’s degree in HR Management or Business Administration.

- 10-12 years of experience in HR administration.

- Strong technology skills, including Workday, ServiceNow, and G-Suite.

- Experience managing teams supporting multi-geo HR organizations.

**Other Skills:**

- Strong understanding of HR operations and Shared Service delivery models.

- Experience managing global HR Shared Services environments.

- Proficiency in HRIS and ticketing tools (e.g., Workday, ServiceNow).

- Strong analytical and problem-solving skills.

- Excellent stakeholder management and communication skills.

- Ability to manage teams across shifts and geographies.

- Continuous improvement mindset (Lean / Six Sigma knowledge is a plus).

- Knowledge of transition methodology and framework.

## Skills

### Required
- Workday
- ServiceNow
- G-Suite
- HR administration
- Shared Service delivery model

### Nice to have
- Lean
- Six Sigma
- transition methodology and framework

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Source: [Apply at jobs.ea.com](https://jobs.ea.com/ko_KR/careers/JobDetail/Team-Lead-PE-Shared-Services/216125?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)