# Technical Support Analyst

**Company**: Yuno
**Location**: Hyderabad
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://jobs.lever.co/yuno/3557a8e4-395e-4f61-8f93-da31737c5450?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6a72b9a2-7b0

## Description

We are seeking a Technical Support Analyst to join our Global Customer Success organization. As the frontline that keeps our global payment operations running smoothly, you will build and maintain real-time monitoring systems, respond to critical incidents, and work with backend teams to diagnose and resolve issues quickly.

Responsibilities:

- Implement and maintain a robust real-time monitoring system to ensure full visibility into critical workflows

- Provide top-notch support to clients, addressing issues, answering queries, and escalating critical incidents when necessary

- Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing

- Create and standardize operational processes for scalability and consistent service quality

- Analyze recurring issues and propose data-driven improvements

- Ensure continuous operational coverage with well-structured shift handovers

- Participate in development activities to build hands-on backend knowledge

- Identify gaps in current tools and workflows and bring solutions to the table

Requirements:

- Fluent English and good communication

- 2+ years of experience in technical support, NOC operations, or a similar role

- Basic knowledge of monitoring tools and alerting systems

- Coding experience , scripting, debugging, or log analysis

- Familiarity with APIs and ability to assist users with integration or connectivity issues

- Strong analytical and problem-solving mindset

- Customer empathy and a service-oriented approach

- Comfort working in fast-paced, high-stakes environments

Additional Requirements:

- Mid or senior level

- Availability to work Saturdays and Sundays and cover extra hours if needed

## Skills

### Required
- fluent English
- technical support
- monitoring tools
- scripting
- debugging
- log analysis
- APIs
- analytical mindset
- customer empathy

### Nice to have
- mid or senior level
- availability to work weekends and extra hours

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/yuno/3557a8e4-395e-4f61-8f93-da31737c5450?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)