# Help Desk Technician

**Company**: GDIT
**Location**: Chantilly, VA
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Salary**: $26.44 - $35.78
**Category**: IT
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-VA-Chantilly/Help-Desk-Technician---TS-SCI_RQ215859-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6a6f2534-4cd

## Description

We are GDIT, a global technology and professional services company that delivers technology solutions and mission services to the U.S. government, defense, and intelligence community.

As a Help Desk Technician, you will support our government client's activities in Northern Virginia locations.

**Responsibilities:**

- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

- Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.

- Assists with the installation, configuration, and upgrade of computer hardware and software.

- Provides end-user software troubleshooting and support.

- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.

- Provides troubleshooting and support.

- Assists in the administration of e-mail systems.

- Provides phone and help-desk support for local and off-site users.

- Maintains current knowledge of relevant technology as assigned.

- Participates in special projects as required.

**Requirements:**

- Requires a AA/AS.

- 3+ years of directly related experience supporting help desk operations or customer service.

- Security Clearance Level: TS/SCI with Polygraph.

- Must possess appropriate and current DoD Information Assurance (IA) Certification.

- CompTIA Security+ CE is the preferred certification.

**Benefits:**

- Full-flex work week to own your priorities at work and at home.

- 401K with company match.

- Comprehensive health and wellness packages.

- Internal mobility team dedicated to helping you own your career.

- Professional growth opportunities including paid education and certifications.

- Cutting-edge technology you can learn from.

- Rest and recharge with paid vacation and holidays.

The likely hourly rate for this position is between $26.44 - $35.78.

## Skills

### Required
- Active Directory (AD)
- Help Desk Support
- Technical Support
- CompTIA A+ CE
- CompTIA Network+ CE
- CompTIA Security+ CE

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-VA-Chantilly/Help-Desk-Technician---TS-SCI_RQ215859-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)