# System Administrator

**Company**: IQVIA
**Location**: New York, New York
**Job type**: full-time
**Salary**: $68,400.00 - $171,000.00
**Category**: IT
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/New-York-New-York-United-States-of-America/Clinical-Community-Analyst_R1579115?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/system-administrator-6a5e6d52-a3e/

## Description

We are seeking a System Administrator to join our team. As a System Administrator, you will perform routine and non-routine system administration, and tier 2 end-user support with an increased focus on technical/complex support tasks.

**Key Responsibilities:**

- Fulfill end-user requests for non-routine and complex/technical tasks

- Provide guidance to end-users on application functionality and procedural topics that are within assigned remit

- Escalate end user requests and incidents to higher level support staff or management in accordance with the escalation path for the assigned system or process

- Contribute and implement ideas to improve overall quality and efficiency of systems and processes

- Act as a change advocate

- Maintain compliance with SOP, training, time reporting requirements, other procedures, and applicable regulatory requirements

- Perform system/process checks, QC tasks and applicable follow-up actions

- Perform system User Acceptance Testing (UAT), informal testing or validation as assigned

- Participate in or lead training design activities or perform training delivery for end-users within the assigned remit

- Produce and maintain support materials used by the team

- Collect objective activity measurements, report to management, and suggest/implement ongoing improvements in alignment with the organisation’s strategy

**Requirements:**

- Bachelor's Degree in Computer Science, a related field, or equivalent experience

- Excellent listening and communication skills

- Ability to work independently in a fast-paced environment, with little direct supervision

- Strong analytic, problem-solving, written and oral presentation skills

- Technical skills to translate business requirements into terms that developers and testers can understand

- Aptitude for synthesising complex data into key components that drive informed decisions

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## Skills

### Required
- system administration
- technical support
- analytical skills
- problem-solving skills
- communication skills

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Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/New-York-New-York-United-States-of-America/Clinical-Community-Analyst_R1579115?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)