# Customer Marketing Lead, Strategic Programs

**Company**: Ramp
**Location**: New York, NY
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $173K - $264K
**Category**: Marketing
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/ramp/657dedaa-a828-4f4f-ae67-9e976127d907?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-marketing-lead-strategic-programs-6a58f341-2e1/

## Description

Ramp's Enterprise Marketing team helps win and grow large accounts. As Customer Marketing Lead, you'll own a portfolio spanning the Customer Advisory Board, co-marketing programs, and reference programs. You'll build relationships with CFOs, finance leaders, and customers' Communications and Marketing teams.

Responsibilities:

- Plan and execute customer programs, including calendars, goals, and cross-functional responsibilities

- Lead the Customer Advisory Board, recruiting members and building relationships

- Run the Know Your Customer program, coordinating employee engagement and communications

- Develop customer launch and co-marketing programs with customers' executive teams

- Build and scale customer reference and advocacy programs

- Partner with Events to recruit and prepare customer speakers

- Coordinate customer participation in the Times Square billboard

- Manage customer asks across Sales, account teams, and other departments

Requirements:

- Experience building customer programs at a high-growth B2B company

- Credibility with Fortune 500 C-suite and VP-level customers

- Ability to set goals, report on coverage and engagement, and explain customer participation's impact

- Strong cross-functional partnership and written/verbal communication skills

- AI fluency and practical automation skills

- Systems thinking and experience building workflows and reporting

Nice-to-haves:

- Experience in fintech or B2B SaaS, particularly with enterprise customers or finance leaders

- Experience launching or scaling a CAB, customer reference program, or advocacy function

- Experience partnering with Creative, Content, or Events on customer co-marketing and recognition

Benefits:

- Flexible PTO

- Centralized home-office equipment ordering

- Health and wellness stipend

- Budget for intra-office travel

- Weekly coffee stipend

- 100% medical, dental & vision insurance coverage in the US

- 401(k) with employer match

- Parental leave and pet insurance

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## Skills

### Required
- customer program management
- relationship building
- cross-functional partnership
- AI fluency
- systems thinking

### Nice to have
- fintech
- B2B SaaS
- enterprise customers
- finance leaders

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/ramp/657dedaa-a828-4f4f-ae67-9e976127d907?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)