# Agent - Ocean Import

**Company**: Expeditors
**Location**: Paranaque City, Metro Manila
**Job type**: full-time
**Category**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000156703369-agent-ocean-import?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/agent-ocean-import-6a4875c7-e20/

## Description

We take care of our employees, and they take care of our customers! Become a member of a global community!

The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Scope of Position Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.

Major Duties and Responsibilities:

- Ensure smooth and timely freight process flow meeting customer expectations

- Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)

- Track and Trace Ocean Import Files daily

- Use Tree View on daily basis

- Ensure documents are timely sent to customer or broker for customs purposes

- Ensure accurate and timely client and vendors billing, within Expeditors and customer standards

- Interact with our customers in arranging their international shipments, meeting customer service standards

- Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved)

- Meet compliance at all times to regulations internal and external in accordance with government regulations

- Understand department process flow, and looking for best practices to improve operational efficiency and productivity

- Ensure all customers standard operating procedures in place and updated in the DLSOPs

- Meet KPI standards in accordance with the Company’s procedures

- Timely responses to emails (within 24 hours) and voicemails (within 1 hour) (internal and external)

- Escalation of problems to Management when necessary

Personal Development:

- Meets company standards of 52 hours training per year per employee

- Attend training classes when required

- Complete mandatory training when required

QUALIFICATIONS: Qualifications, Experience and Education Requirements

- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience

- Understanding of ocean documentation process a plus

- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

- Pro-active, strong organizational skills

- Good computer skills (Excel, Word)

- Fluent in English

ADDITIONAL INFORMATION: Expeditors offers excellent benefits:

- Paid Vacation, Holiday, Sick Time

- Health Plan: Medical

- Life Insurance

- Employee Stock Purchase Plan

- Training and Personnel Development Program

- Growth opportunities within the company

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- English
- Excel
- Word
- interpersonal skills
- organizational skills

### Nice to have
- ocean documentation process

---

Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000156703369-agent-ocean-import?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)