# Account Manager Lead - North America - Enterprise

**Company**: ElevenLabs
**Location**: San Francisco
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://elevenlabs.io/careers/71f84d23-fda9-45af-a249-8bbdb258bc18/account-manager-lead-north-america-enterprise?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6a45567d-da5

## Description

As the Enterprise Account Manager Lead, you'll lead a team of experienced Account Managers across one of our largest customer segments. You'll balance people leadership, strategic direction, and hands-on customer impact - driving excellence in post-sales outcomes and ensuring your team consistently delivers measurable value to customers and the business.

This is a revenue-critical role at an inflection point: ElevenLabs is scaling fast, and the decisions you make around how we segment, structure, and execute our Enterprise post-sales motion will define how we grow. You'll also lead your team through a genuine transformation in how work gets done - one where AI agents, automation, and intelligent tooling reshape every workflow, and where making ElevenAgents the agent of choice for our customers is a core part of the expansion playbook.

Responsibilities:

- Lead, coach, and develop a high-performing Enterprise CS team, owning team quota performance, customer retention, and expansion goals.

- Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices.

- Drive revenue outcomes as a core mandate - building a team culture where cross-sells and account growth are owned with the same rigor as any quota-carrying sales function.

- Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities.

- Set strategic direction for the team, including how we segment and structure the Enterprise post-sales playbook as the business scales, and ElevenAgents as the agent of choice across the Enterprise portfolio.

- Design and implement repeatable playbooks for renewals, upsells, and adoption; embed AI agents and automation into workflows by default to scale team impact.

- Champion AI fluency across the team: set expectations, build capability, and create an environment where every team member is actively experimenting with and adopting AI-powered approaches to their work.

- Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums.

- Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies.

Requirements:

- 8+ years of experience in Account Management or Customer Success or post-sales roles within SaaS, with meaningful focus on Enterprise accounts.

- Proven track record of owning and exceeding revenue targets, with a clear commercial instinct and expansion mindset.

- 3+ years of direct people leadership experience managing senior AMs/CSMs, driving team quota, and developing talent through coaching and enablement. Passion for developing people and building a high-performance, feedback-driven culture grounded in accountability, learning, and customer impact.

- Deep AI fluency: you use AI tools in your own daily workflow, understand what AI agents and automation can do, and are ready to lead a team through a meaningful shift in how work is designed and executed.

- Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios.

- Demonstrated success in achieving or exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management.

- Expertise in post-sales methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment).

- Strategic operational thinking: able to make sound decisions around playbook design, segment structure, and cross-sell motion as the business continues to scale.

- Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes.

- Bonus: Hands-on with tools (ElevenLabs, Salesforce, Gong, Sigma) and capable of improving data quality, visibility, and usage insights across the team.

## Skills

### Required
- Account Management
- Customer Success
- Post-Sales
- Enterprise Accounts
- Revenue Targets
- Commercial Instinct
- Expansion Mindset
- People Leadership
- Team Quota
- Talent Development
- Coaching
- Enablement
- AI Fluency
- AI Tools
- Automation
- Post-Sales Methodologies
- Best Practices
- Success Planning
- Adoption Frameworks
- ROI Storytelling
- Executive Alignment
- Strategic Operational Thinking
- Playbook Design
- Segment Structure
- Cross-Sell Motion
- Analytical Skills
- Operational Skills
- Data Analysis
- Workflow Optimisation
- Forecasting

---

Source: [Apply at elevenlabs.io](https://elevenlabs.io/careers/71f84d23-fda9-45af-a249-8bbdb258bc18/account-manager-lead-north-america-enterprise?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)