# Director, Central Lab Alliance Lead **Company**: GSK **Location**: Stevenage, Hertfordshire **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Category**: Healthcare **Industry**: Healthcare **Apply**: https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/UK---Hertfordshire---Stevenage/Director--Central-Lab-Alliance-Lead_450087-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_6a3eb52c-45f ## Description We create a place where people can grow, be their best, be safe, and feel welcome, valued and included. As a Director, Central Lab Alliance Lead, you will provide strategic oversight for one of GSK's established central laboratory partnerships, helping to shape the future direction of the relationship while ensuring strong day-to-day delivery. **Key Responsibilities:** - Act as the alliance lead and primary relationship owner for an assigned, established central laboratory partner, building a trusted and collaborative partnership. - Contribute to the strategic direction of the central laboratory relationship, monitoring future portfolio demand and translating it into practical partnership priorities. - Play a central role in embedding a new operating model and new ways of working, while continuing to identify process improvements after implementation. - Lead and coordinate governance meetings, preparing clear materials for senior leaders on partnership health, study delivery, risks and priorities. - Monitor KPIs, identify trends and use data to provide insight into performance, assay usage and kit usage. - Maintain regular interaction with the central laboratory partner and communicate relevant developments, risks and issues across GSK operational stakeholders. - Support the timely escalation and resolution of critical delivery, quality or operational challenges, working calmly and constructively with internal teams and outsourced partners. - Help manage urgent situations before they become crises, recognising the potential impact of delivery challenges on patients and clinical studies. - Use AI tools, such as Claude or equivalent AI agents, to help analyse large datasets and generate insights that support decisions and continuous improvement. - Promote harmonised ways of working across central laboratory partnerships while recognising that each partner relationship may require a tailored approach. **What Success Will Look Like:** - A healthy, trusted and transparent relationship with the assigned central laboratory partner. - Successful implementation and adoption of a new operating model and associated ways of working. - Effective governance, clear escalation routes and timely resolution of delivery issues. - Meaningful insight from partnership data and KPIs, enabling informed decisions and proactive improvement. - Readiness for changing portfolio demands, with the central laboratory partner aligned to future needs. **Requirements:** - Bachelor's degree in a life science, medicine, pharmacy or a related discipline. - Experience working in clinical trials, with direct knowledge of central laboratory operations and how central laboratories support study delivery. - Demonstrated experience in an alliance lead, strategic partnership or comparable external partner-management role. - Strong stakeholder and relationship-management skills, with the ability to work across complex, cross-functional and multicultural environments. - Excellent communication skills, including confidence presenting to large audiences and the ability to communicate calmly and constructively during urgent or high-pressure situations. - Experience managing escalations, resolving complex delivery challenges and maintaining a level-headed approach where patient or study impact may be at risk. - Strong analytical capability, including experience using an AI agent such as Claude, or an equivalent tool, to help analyse large datasets and draw actionable insights. - Ability to interpret KPIs and trends and translate data into clear recommendations for operational teams and senior leaders. - Strong planning, prioritisation and organisational skills, with the ability to manage competing priorities and deadlines. - Excellent oral and written communication skills in English. - Flexibility for occasional travel, mainly within the UK and Europe. **Benefits:** - Competitive salary - Annual bonus based on company performance - Healthcare and wellbeing programmes - Pension plan membership - Shares and savings programme - Hybrid working model For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - Agile Thinking - Business Acumen - Clinical Development - Clinical Trial Designs - Communication - Creativity - Decision Making - Fostering Collaboration - Good Clinical Practice (GCP) - Influencing Without Authority - People Management - Pharmaceutical Industry - Project Management ### Nice to have - Experience implementing a new operating model or embedding new ways of working across an external partnership. - Experience within a large pharmaceutical organisation and an understanding of pharmaceutical development operations. - A strategic and forward-looking mindset, with the ability to anticipate changing demand and identify opportunities for continuous improvement. --- Source: [Apply at gsk.wd5.myworkdayjobs.com](https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/UK---Hertfordshire---Stevenage/Director--Central-Lab-Alliance-Lead_450087-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)