# Onboarding Manager, Customer Experience (São Paulo, Brazil)

**Company**: Figma
**Location**: São Paulo, Brazil
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/figma/jobs/6000248004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6a23a9a9-571

## Description

As an Onboarding Manager, you'll partner with our largest customers and help set them up for immediate success by leading them through a clearly defined onboarding process.

You'll work closely with Customer Experience leadership to help evolve our end-to-end customer experience strategy. You'll build and leverage key cross-functional relationships across Sales, Marketing, and Product Support as you deliver an exceptional onboarding experience.

You'll use metrics, customer feedback, and direct experience to help identify new initiatives and materials needed to better engage and support our customers.

This is a full-time, hybrid role based out of our São Paulo hub.

Responsibilities:

- Own and manage the onboarding process for our largest customers from pre-sales through successful onboarding closeout

- Partner closely with Account Executives to ensure smooth customer handoff experience

- Understand customer goals and successfully manage their onboarding timeline towards value

- Work with Solutions Consultants, Design Advocates and Product Support to effectively execute against the customer onboarding process

- Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities

- Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption

- Understand and consult on product and industry best practices in order to act as a trusted advisor to our customers and inspire new possibilities using our product

Requirements:

- 2+ years of B2B SaaS experience in a customer-facing role working with technical products

- Demonstrated ability to manage multiple customer projects concurrently with strong organisational and project management skills

- Fluency in Portuguese, Spanish, and English across written and verbal communication

- Proven ability to build relationships with customers across a range of roles and seniority levels

- Proven ability to apply a consultative approach across complex business and technical environments

Preferred qualifications:

- Experience using or working with Figma, or other UX/UI experience

- Comfortable navigating change and ambiguity in a high-growth environment

- Adapt quickly to new technologies and continuously learn new tools and systems

## Skills

### Required
- B2B SaaS experience
- Customer-facing role
- Technical products
- Organisational and project management skills
- Fluency in Portuguese, Spanish, and English
- Ability to build relationships with customers
- Consultative approach

### Nice to have
- Experience using or working with Figma
- UX/UI experience
- Navigating change and ambiguity
- Adapting to new technologies

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/figma/jobs/6000248004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)