# Director, Growth Multiplier (Salesforce Practice) **Company**: Salesforce **Work arrangement**: remote **Experience**: executive **Job type**: full-time **Category**: Sales **Industry**: Technology **Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/India---Hyderabad/Director--Delivery-Management_JR340412?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_6a1ff238-030 ## Description We are seeking an exceptional Director of Delivery Management of Professional Services to lead our Global Delivery Centre. This is a senior leadership role for someone who is an equal parts delivery leader & growth driver , someone who does not just run a services organisation but actively multiplies its impact. You will combine deep Salesforce delivery expertise with a growth mindset, executive presence, and the relentless persistence to grow the team’s reputation as a centre of excellence. **Key Responsibilities:** - Act as a growth multiplier , raise the ceiling of what the team believes is possible, create conditions where talented people do their best work, and leave every person better than you found them. - Build, manage, and continuously grow a world-class professional services team with the right talent and organizational structure. - Bring a genuine sales mindset to a delivery leadership role , actively hunt for new opportunities & open doors with persistence and creativity. - Provide hands-on leadership, technical direction, and mentorship to maintain a high-performing, highly engaged team with maximum utilisation. - Present compelling solutions and proposals to internal and external stakeholders, including executive leadership and prospective clients. - Identify, develop, and elevate next-generation leaders while fostering a high-performance, growth-oriented culture across distributed, geographically diverse teams. - Hire exceptional talent and manage performance to ensure meaningful career growth opportunities. - Embody company values and set the standard for exemplary, inclusive leadership. - Oversee successful delivery of complex Salesforce implementations across multiple engagement models, ensuring customer satisfaction and value realisation. - Drive Enterprise AI Delivery & Readiness by shaping the strategic consulting roadmaps for predictive and generative AI deployments, ensuring cross-functional project alignment while mitigating risk and governance constraints at a portfolio level. - Establish high-level discovery and consulting governance frameworks; guiding engagement teams to validate business transformation assumptions and leverage advanced LLMs like Claude to simulate delivery models and proactively address execution edge cases. - Champion an organizational AI-first delivery methodology, driving the integration of advanced AI tools, project accelerators, and agentic evaluation frameworks to optimize execution velocity and elevate consulting quality across all practice programs. - Drive a culture of continuous innovation, challenging the team to evolve delivery approaches and maximise the value of Salesforce products for clients. - Lead through thought leadership, industry visibility, partner engagement, and a reputation for delivery excellence that makes clients want to work with us and talent want to join us. - Champion GDC capabilities internally and externally; position the centre as a strategic asset and a differentiator in contested sales situations. - Build and foster stronger collaboration with Regional Salesforce Professional Services teams and broader ecosystem partners. - Drive the Product & Engineering feedback loop for Customers as OneSalesforce program by fostering stronger relationships and collaboration with Product & Engineering teams. - Communicate with clarity, concision, and impact , both in writing and in spoken form , across diverse audiences from technical teams to C-suite executives. - Listen actively and adapt communication style to the audience; project calm and confidence in high-pressure situations and during periods of crisis or uncertainty. - Build strong, trusted partnerships across a matrixed organisation, influencing without authority and earning credibility through expertise and integrity. - Collaborate effectively across internal and external teams to garner alignment and achieve outsized impact. **Requirements:** - 18+ years of experience in a consulting firm or professional services division of a software company, delivering software-based business solutions across Sales, Marketing, Service, and Support. - Demonstrable growth mindset , a track record of not just managing a practice but building it from scratch, expanding it, opening new accounts, and building a pipeline through personal hustle, network, and thought leadership. - Strong Salesforce experience across Sales Cloud, Service Cloud, and/or Industry Clouds; knowledge of Data & AI / Agentic Tech Stacks is highly valued. - Track record of at least 5 successful Salesforce cloud project implementations, including one or more large-scale transformation engagements. - Demonstrated success in building and scaling practice capability through pre-sales playbooks, architectural design frameworks, and demand planning. - Proven ability to sell solutions at the C-level and consistently deliver revenue targets with accurate forecasting. - Deep understanding of enterprise sales cycles and different professional services engagement models. - Experience building or contributing to brand positioning for a delivery organization , through content, partnerships, events, or industry recognition. - Demonstrated understanding of integration frameworks and experience delivering performant, scalable, and robust complex Salesforce integrations. - Strong grasp of business processes and their implementation into enterprise applications; ability to quickly translate technology concepts into business value. - Degree or equivalent proven experience; experience evaluated on core competencies, including leadership roles, military experience, volunteer roles, and work experience. ## Skills ### Required - Salesforce - Delivery Management - Professional Services - Growth Mindset - Leadership - Sales - AI - Cloud Computing ### Nice to have - Life Sciences - Manufacturing and Automotive - Sales and Service / Contact Center - Marketing & Loyalty - Retail and Consumer Goods / Commerce - Services stack — Data Migration, DevOps, and related disciplines --- Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/India---Hyderabad/Director--Delivery-Management_JR340412?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)