# Head of Renewals, EMEA & APAC

**Company**: Stripe
**Location**: Dublin
**Experience**: executive
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/8357043?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/head-of-renewals-emea-and-apac-69f1ae75-828/

## Description

## Job Overview

As the Head of Renewals, EMEA & APAC, you will lead a distributed team of Renewals Specialists and build regional refinement on a globally consistent model. You will partner with global and regional Sales leaders, Customer Success, Sales Strategy & Operations, and other internal partners to translate global priorities into regional plans.

## Responsibilities

- Set and execute the EMEA and APAC renewals strategy, translating global priorities into regional and segment-specific plans that improve retention, support expansion, and protect sustainable commercial outcomes.

- Build a proactive renewal motion with Sales and Customer Success, establishing early account planning, clear responsibilities, and consistent specialist partnerships.

- Build trusted partnerships across account executives and front-line, second-line, and regional sales leaders, ensuring renewal insights inform account and territory plans and translate into clear action.

- Establish a rigorous regional operating cadence for renewal forecasting, risk inspection, deal strategy, and escalation.

- Design team coverage and capacity plans that balance strategic deal support with scalable engagement across the renewal portfolio.

- Recruit, coach, and develop a high-performing team of Renewals Specialists, strengthening negotiation skills, commercial judgment, and strategic account-team partnership while supporting individual career growth.

- Provide strategic guidance on complex renewals and serve as an executive sponsor or senior escalation partner for key customer relationships.

- Scale shared playbooks, systems, and AI-enabled workflows, with clear quality standards, human review, and accountability for adoption and delivery.

- Surface recurring customer and commercial insights to inform improvements to renewal playbooks, tooling, and cross-functional execution.

## Requirements

- 10+ years of experience in renewals, customer success, account management, or technology sales, including 5+ years of people leadership, with a demonstrated track record of delivering retention and growth outcomes for existing customers.

- Experience leading geographically distributed commercial teams across multiple markets and cultures, with the ability to adapt engagement models to regional and customer-segment needs.

- Demonstrated success leading complex renewal or existing-customer negotiations, balancing customer value, retention, expansion, pricing, and sustainable commercial outcomes.

- Proven ability to build trusted partnerships with senior Sales and Customer Success leaders, align teams around shared priorities, and establish clear responsibilities in a matrixed organization.

- Experience building proactive renewal engagement models that bring account teams together early to identify risks, establish account strategies, and uncover expansion opportunities.

- Strong analytical and operational judgment, including renewal forecasting, performance inspection, and translating customer consumption, pricing, and commercial data into clear recommendations and action.

- Experience designing and scaling team coverage, capacity plans, and repeatable operating processes in a high-growth technology environment.

- Demonstrated ability to recruit, develop, coach, and retain high-performing teams, strengthening both commercial judgment and strategic account-team partnership.

- Ability to translate long-term strategy into clear priorities, delivery commitments, and measurable execution, while operating effectively through ambiguity.

- Strong executive communication skills, with the ability to advise senior stakeholders and engage directly in strategic customer negotiations and escalations.

## Preferred Qualifications

- Experience leading a dedicated renewals organization.

- Experience working across both EMEA and APAC.

- Familiarity with payments, financial infrastructure, or consumption-based commercial models.

- Experience applying automation and AI to improve commercial workflows, with clear standards for adoption, quality, and human review.

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## Skills

### Required
- renewals
- customer success
- account management
- technology sales
- people leadership
- commercial teams
- negotiations
- analytical judgment
- operational judgment
- team building
- strategic planning

### Nice to have
- dedicated renewals organization
- EMEA and APAC
- payments
- financial infrastructure
- consumption-based commercial models
- automation
- AI

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/8357043?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)