# Senior Product Manager, Technical Services Engineering

**Company**: MongoDB
**Location**: Austin; New York City; Palo Alto; Seattle
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Product Management
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/mongodb/jobs/7975695?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_69e486ff-53d

## Description

The CIO's Post Sales organization builds and operates technology platforms that enable the end-to-end customer lifecycle. As a Senior Product Manager within the Post Sales organization, you will own the product strategy and roadmap for technical services platforms and tools.

These platforms and tools are used by customer-facing developers and engineers and will significantly impact their ability to solve complex problems. Initiatives could include work on a Customer Health Application, utilizing agentic capabilities, optimizing integrations, and more.

You will partner with Technical Services and Engineering leaders to define product vision, prioritize investments, and deliver scalable solutions that improve end customer experiences, drive operational efficiency, and support business growth.

The role involves:

### Domain Expertise

- Modernizing Technical Support platforms, including developer tooling, knowledge sharing, workforce planning, workflow automation, and optimization for technical support engineers.

- Understanding end-to-end support user journeys, including case creation and management, omni-channel case routing, prioritization, system integrations, and AI-driven proactive customer engagement.

- Expertise in customer and support agent journeys, support processes, and operational workflows, with a track record of leading large-scale digital transformations.

- Extensive knowledge of integration patterns across Salesforce Sales Cloud, Service Cloud, external support portals, developer tooling, and analytics platforms.

- Broad understanding of post-sales milestones spanning Professional Services, Technical Support, and Solution Architects.

### Product Strategy & Vision

- Translating business strategy, stakeholder needs, and operational priorities into scalable product capabilities.

- Partnering with business and engineering leaders to provide sound judgment on product investments.

- Developing clear product requirements, prioritizing features, defining measurable outcomes, and driving adoption through data-driven decision-making.

- Balancing short-term business priorities with long-term platform strategy.

### Stakeholder Engagement

- Partnering with Technical Services leaders to transform the organization's ways of working.

- Representing the voice of the user and ensuring solutions address real operational challenges.

- Communicating priorities, trade-offs, timelines, and progress clearly to stakeholders and leadership.

- Building strong partnerships with engineering teams, architects, and external vendors.

### Roadmap & Delivery

- Owning and maintaining the product backlog and roadmap.

- Collaborating closely with engineering teams in an Agile environment.

- Balancing new feature development with platform improvements and technical debt.

### Adoption & Change Management

- Partnering with enablement and change management teams to drive adoption of new capabilities.

- Communicating product changes and new features across impacted teams.

- Monitoring KPIs and supporting incident or problem management.

### Requirements

- 8+ years of Product Management experience in enterprise SaaS or cloud platforms.

- Strong domain expertise in Technical Services & developer tooling.

- Experience building custom workflow applications, automation platforms, or AI-powered tools.

- Deep knowledge of Sales and Service Cloud and customer lifecycle processes.

- Experience working with telemetry, analytics, and customer health data.

- Ability to partner effectively with engineering, operations, and business stakeholders.

- Technical fluency building/deploying agents focused on Developers, Technical support engineering workflows.

- Experience using product metrics and analytics to guide decisions.

- Bachelor's degree in Computer Science, Engineering, or related field.

## Skills

### Required
- Product Management
- Technical Services
- Developer Tooling
- Salesforce Sales Cloud
- Service Cloud
- Agile Environment
- Data-Driven Decision Making

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/mongodb/jobs/7975695?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)