# Sr / Engagement Manager

**Company**: Workday
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Consulting
**Industry**: Technology

**Apply**: https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/Australia-VIC-Melbourne/Sr---Engagement-Manager_JR-0109746?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_69d676c3-2f6

## Description

We’re Workday, a Fortune 500 company and a leading AI platform for managing people, money, and agents. We're shaping the future of work so teams can reach their potential and focus on what matters most.

As a Sr / Engagement Manager, you will own the overall success of Workday customer engagements post-sale , acting as the primary point of accountability for scope, schedule, budget, risk, and customer satisfaction across the project lifecycle.

**Key Responsibilities**

- Own end-to-end delivery of Workday implementation engagements, including scope, schedule, budget, staffing, and risk management.

- Serve as the primary escalation point and trusted advisor for customer executive sponsors and steering committees throughout the engagement.

- Develop and maintain project plans, status reporting, and governance cadences across the engagement lifecycle.

- Partner with Functional Consultants, Technical Consultants, and Solution Architects to ensure engagement teams are aligned on deliverables, dependencies, and timelines.

- Proactively identify and manage project risks, issues, and scope changes, escalating and resolving them before they impact delivery.

- Manage engagement financials, including budget tracking, forecasting, invoicing support, and change order/statement of work management.

- Lead resource planning and staffing discussions with practice leadership to ensure engagements are appropriately resourced.

- Drive customer satisfaction throughout the engagement, gathering feedback and addressing concerns to support strong references and renewals.

- Support pre-sales activities as needed, including scoping calls and statement of work development for follow-on or expansion work.

- Mentor and provide delivery guidance to Associate Engagement Managers and project team members within the region.

- Contribute to the continuous improvement of engagement management methodology, tools, and best practices across the region.

**About You**

- Minimum 3/5 years of experience in engagement, program, or project management within enterprise software consulting or professional services, ideally on SaaS/ERP/HCM/Financials implementations.

- Minimum 1/3 years of experience in leading customer-facing delivery teams on complex, multi-workstream engagements with executive-level stakeholders.

- Demonstrated experience managing project budgets, schedules, risk, and scope on fixed-fee or time-and-materials engagements.

- Experience delivering Workday (or comparable cloud HCM/Financials platform) implementations strongly preferred.

- PMP, PMI-ACP, or equivalent project/program management certification is a plus.

- Strong executive presence and communication skills, with the ability to manage difficult conversations and align diverse stakeholders.

- Excellent organisational skills, with the ability to manage multiple concurrent engagements and competing priorities.

- Bachelor's degree or equivalent practical experience.

## Skills

### Required
- project management
- engagement management
- Workday implementations
- budget tracking
- risk management
- stakeholder alignment

### Nice to have
- Workday experience
- PMP or PMI-ACP certification
- cloud HCM/Financials platform experience

---

Source: [Apply at workday.wd5.myworkdayjobs.com](https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/Australia-VIC-Melbourne/Sr---Engagement-Manager_JR-0109746?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)