# Community Support Manager - Agency Contract

**Company**: Playground Games
**Location**: Leamington Spa
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: contract
**Category**: Operations
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q130744

**Apply**: https://jobs.jobvite.com/playground-games/job/oKrMAfwh?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_699a85ef-10b

## Description

Playground Games is looking for a Community Support Manager to work alongside the talented Fable team in Leamington Spa on an agency contract.

As a Community Support Manager, you will work alongside the Community team to deliver world-class support operations, actionable player insights, and seamless collaboration between support and development teams.

Responsibilities:

- Act as the primary point of contact between Xbox/Microsoft Customer Support teams and internal Fable stakeholders.

- Establish and maintain effective processes for triaging, escalating, tracking, and resolving player-reported issues.

- Monitor support ticket trends, player pain points, and emerging issues to identify risks and opportunities for improvement.

- Ensure support teams have accurate and up-to-date information regarding known issues, game updates, workarounds, and player-facing messaging.

- Consolidate player feedback from customer support channels, community platforms, social media, and other feedback sources.

- Translate community and support insights into clear, actionable recommendations for development teams.

- Maintain dashboards, trackers, and documentation related to support operations and issue management.

Requirements:

- Proven experience, with demonstrable work on at least 1 published title, ideally AAA.

- Experience with customer support ticketing systems, issue tracking, and player-insights reporting tools.

- Strong communication, problem-solving, and analytical skills.

- A genuine passion for video games.

Benefits:

- Opportunity to contribute to a world-class game while working alongside an established, talented, and collaborative team.

- Hybrid working model with a minimum of three days per week in the studio.

## Skills

### Required
- customer support
- issue tracking
- player insights
- communication
- problem-solving
- analytical skills

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Source: [Apply at jobs.jobvite.com](https://jobs.jobvite.com/playground-games/job/oKrMAfwh?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)