# Director, Client Relationship Management

**Company**: Visa
**Location**: Tokyo
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/JP---Tokyo-Japan/Director--Client-Relationship-Management---Japan_REF076613W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_699749d5-36e

## Description

The Japan Client Relationship Management (CRM) team at Visa is seeking a Director, Client Relationship Management to develop relationships and execute on partnership opportunities strategically with major banks and credit card companies as well as prospective clients.

Key responsibilities of the role include:

- Excellent execution of key strategic priorities by demonstrating experience in project management

- Distill the right vision and strategy for client relationships in collaboration with cross-functional Visa team members

- Working with client executives to ensure their priorities and operational capabilities are clearly understood and our work plans are clearly aligned with them

- Strong analytical skills and comfortable with quantitative analysis, financial modelling, and finding ways to add quantitative rigor to qualitative analysis

- Act as the orchestrator of how our clients consistently experience the best of Visa’s global expertise

- Achieving optimal balance of client and Visa’s interests

- Driving delivery of a quality sales pipeline for core products and value added services

- Take clear ownership and accountability of the risks of the business and ensure that as a team, we effectively manage risk through consistent application of all of Visa’s relevant Key Controls

The ideal candidate will have:

- Highly disciplined and organized approach to execute consistently and systematically on both immediate and long-term priorities

- Ability to lead cross-functional teams with a collaborative and results driven leadership style that is both inclusive and capable of decisive action

- A strategic thinker who creates a clear vision and then breaks the objective into clear deliverables phases

- Commercial acumen, can apply commercial analysis to evaluate business opportunities and ensure that budget, profitability and earnings targets are based on valid assumptions and appropriate business models

- Disciplined approach to risk management, can identify and analyze the risks when making decisions

- Excellent presentation, communication and networking skills

- Self-starter with demonstrated ability to take initiative, and adapt in a fast changing, often ambiguous market context

- Ability to develop strong connections at all levels of our clients

- Native level Japanese and business level English

- Minimum 10 years’ experience in sales, business development or management consulting

- Good understanding of Japanese banking industry

- Knowledge and experience with payments, eCommerce, and mobile technologies is a plus

- Proven ability to design, negotiate and manage execution of business agreements

- Experience in planning, managing and closing complex and competitive sales efforts

- Experience in stakeholder management at large, complex organizations

- Strong academic credentials. An MBA or similar degree from a top tier institution is preferred

## Skills

### Required
- project management
- quantitative analysis
- financial modelling
- risk management
- leadership
- communication
- networking
- strategic thinking
- commercial acumen
- Japanese

### Nice to have
- payments
- eCommerce
- mobile technologies
- MBA

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Source: [Apply at visa.wd5.myworkdayjobs.com](https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/JP---Tokyo-Japan/Director--Client-Relationship-Management---Japan_REF076613W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)