# [WEBTOON] Creator Operations Strategist

**Company**: WEBTOON Entertainment
**Location**: El Segundo, California
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $70,000 - $85,000 / annually
**Category**: Operations
**Industry**: Entertainment

**Apply**: https://jobs.lever.co/wattpad/8ade897e-8221-4d8e-9c62-bc8deb1a8bc4?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_698f47e6-536

## Description

WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms.

As a Creator Operations Strategist, you will support WEBTOON's efforts to grow and manage relationships with its creator community who have partnerships with external businesses.

## Responsibilities

### Creator Relationship Management

- Manage an assigned portfolio of WEBTOON creators, serving as a trusted point of contact throughout their creator lifecycle.

- Build strong, long-term relationships by understanding creators' individual goals, needs, challenges, and business priorities.

- Support creators through onboarding, ongoing relationship management, development opportunities, and offboarding.

- Proactively identify creator concerns, opportunities, and retention risks and coordinate with internal teams to address them.

- Help creators navigate opportunities across WEBTOON's broader IP ecosystem, including entertainment, publishing, licensing, and merchandise.

### Creator Operations & Strategy

- Own day-to-day operational processes that support creators and the broader Creator Management team.

- Coordinate creator communications, newsletters, surveys, office hours, training opportunities, and other creator-facing initiatives.

- Maintain accurate creator records, databases, workflows, and documentation across internal systems.

- Identify operational gaps and develop solutions that improve efficiency, consistency, and the overall creator experience.

- Use creator performance, engagement, retention, and other relevant metrics to identify trends, opportunities, and areas requiring attention.

- Support creator segmentation, prioritization, and performance frameworks, translating insights into actionable recommendations.

### Cross-Functional Collaboration

- Partner closely with Entertainment, Publishing, Consumer Goods, Content, Finance, Legal, Rights Management, Marketing, and other internal teams to support creator needs and opportunities.

- Facilitate clear communication and alignment between creators and internal stakeholders.

- Track ongoing creator opportunities and projects to ensure appropriate visibility, follow-up, and support.

- Represent Creator Management in cross-functional projects and initiatives where creator expertise and perspective are required.

### AI & Innovation

- Leverage AI tools and emerging technologies to improve Creator Management workflows, research, communication, reporting, and operational efficiency.

- Identify opportunities to automate or streamline repetitive processes while maintaining appropriate human oversight and creator-focused judgment.

- Stay informed on developments across the creator economy, AI, digital media, and emerging creator tools and platforms.

## Requirements

- 3–5+ years of experience in the creator economy, digital media, entertainment, publishing, talent management, partnerships, or a related field.

- Demonstrated experience managing relationships with creators, talent, partners, clients, or other external stakeholders.

- Strong understanding of the creator economy and the evolving business models, opportunities, and challenges facing digital creators.

- Exceptional communication, relationship-building, organizational, and project management skills.

- Strong data literacy and comfort using metrics and insights to inform decisions.

- Demonstrated ability to identify problems, develop solutions, and proactively improve processes.

- Strong empathy, judgment, and interpersonal skills, particularly when navigating sensitive creator concerns or complex situations.

- Comfortable working cross-functionally in a fast-paced environment and managing multiple priorities simultaneously.

- Interest in and practical experience with AI tools, including using AI to improve productivity, research, analysis, communication, and workflows.

- Genuine passion for creators, storytelling, digital content, and the broader creator ecosystem.

## Nice to Have

- Experience working directly with webcomic, comic, YouTube, social media, gaming, or other digital creators.

- Experience in creator/talent management, entertainment development, publishing, licensing, or IP management.

- Experience developing or improving creator-facing programs, processes, or communications.

- Experience with tools such as Airtable, Zendesk, CRM platforms, or similar operational systems.

- Demonstrated ability to use AI and emerging technology to meaningfully improve business workflows.

## Benefits

- Career development

- Health benefits, including vision and dental

- Generous PTO and Parental Leave Top-up

- 401K Contributions

- Commuter Benefits

- Global WEBTOON and LINE FRIENDS discount program

- Winter break shutdown

## Skills

### Required
- relationship management
- operations
- data analysis
- AI tools
- communication

### Nice to have
- webcomic
- comic
- YouTube
- social media
- gaming
- creator management
- entertainment development
- publishing
- licensing
- IP management

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/wattpad/8ade897e-8221-4d8e-9c62-bc8deb1a8bc4?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)