# Engagement Delivery Lead

**Company**: Salesforce
**Location**: Toronto
**Experience**: senior
**Job type**: full-time
**Salary**: CAD 133,200 to CAD 183,200
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Canada---Toronto/Engagement-Delivery-Leader---Canadian-Public-Sector_JR355678?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6968eaeb-23f

## Description

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs.

We are seeking innovative Engagement Delivery Leads who share our vision of bringing the power of cloud computing to enterprises.

**Your Impact**

- Serve as the overall Leader of the program team and exhibit excellent leadership skills in forming a team, ensuring strong communication channels, giving clarity, motivation and direction to the team throughout the engagement.

- Be the primary customer interface and perform program management activities that ensures adherence to Salesforce methodology and project gates and governance.

- Build and lead project plans; supervise and review project progress and timelines; adjust schedules and plans as needed; ensure on time and on budget delivery of projects and identify and resolve issues to ensure project success.

- Supervise utilization of project resources in alignment with resource allocation and budget.

- Facilitate requirements gathering and assist with crafting project deliverables, and Salesforce documentation as needed.

- Participate in end to end implementation planning including project management, risk & issue management, communication and business organisational change.

- Facilitate User Acceptance Testing with business end users including coordination and user acceptance sign-off.

**Required Qualifications**

- 10+ years in project and program management, focused on delivering for external clients in a consulting environment.

- 7+ years managing Salesforce engagements strongly preferred.

- 5+ years experience supporting the Public Sector vertical in Professional Services, preferred.

- Ability to balance the business and technical requirements to produce a project plan and collaborate to acquire the information, such as estimates, as input to the project plan.

- Demonstrated project management skills, with direct responsibility for running project teams, up to 75+ people, budget and schedule.

- Demonstrated ability to have difficult conversations.

- Proven history of delivering high quality results on schedule and within budget, managing a budget of at least $15Mil.

- Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.

- Ability to work effectively in a fast paced, high energy, team-oriented environment.

- Available to travel regionally and occasionally internationally depending on customer needs.

- Experience in managing large-scale transformation engagements with US Federal clients.

- Ability to rapidly build senior-level credibility with the Customer in a true partnership relationship.

- Ability to lead large and/or enterprise-wide engagements, facilitate meetings, create action plans, mentor teams of junior team members and effectively manage client escalations.

- Ability to lead high powered client workshops and effectively tailor messaging based on the audience and subject matter.

- Salesforce.com Certifications (Admin, Service, Experience, etc.) strongly preferred.

- Salesforce Agentblazer Innovator preferred.

**Benefits**

- Base salary hiring range for this position is CAD 133,200 to CAD 183,200 annually.

**Security Clearance**

- This position requires the ability to obtain and maintain a Canadian Government Security Clearance.

## Skills

### Required
- Project Management
- Program Management
- Salesforce
- Leadership
- Communication
- Budgeting

### Nice to have
- Salesforce.com Certifications
- Salesforce Agentblazer Innovator

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Canada---Toronto/Engagement-Delivery-Leader---Canadian-Public-Sector_JR355678?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)