# Senior Employee Relations Business Partner

**Company**: Intercom
**Location**: Dublin, Ireland
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: HR
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/7808009?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_694b58d4-91f

## Description

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

We're looking for a Senior Employee Relations Business Partner (ERBP) to join our People team at Intercom. This role has a global remit, sitting at the heart of how we support our people and leaders through complex, sensitive, and high-impact situations.

**What will I be doing?**

- Lead complex ER cases end-to-end: Manage a broad range of employee relations matters including grievances, investigations, disciplinaries, performance concerns, and exits. Conduct and support fair, thorough, and timely investigations. Ensure all processes are compliant with local employment law and internal policies.

- Partner with HRBPs and leaders: Act as a centre of excellence for ER, supporting HRBPs on complex or high-risk cases. Coach managers and leaders through sensitive situations with clarity and confidence. Provide pragmatic, business-aligned recommendations grounded in risk awareness.

- Enable managers to handle ER confidently: Build manager capability so people issues are handled early, fairly, and close to the source, reducing reliance on escalation. Develop practical training and resources grounded in real scenarios: performance, absence, conflict, conduct. Create scalable self-service tools (guides, templates, decision frameworks) that give managers confidence to act.

- Drive consistency, best practice, and smarter ways of working: Standardise ER approaches across regions to ensure fairness and consistency. Develop and refine ER frameworks, templates, and guidance. Identify patterns and trends in ER data to surface root causes and drive earlier intervention.

- Mitigate risk and partner with Legal: Work closely with our Senior Employment Counsel as a key partnership, jointly owning risk assessment, escalation, and resolution on complex matters. Support on pre-litigation matters and external claims where needed.

- Enable the organisation: Deliver training and enablement for HRBPs and managers on ER topics. Build confidence across the business in handling people issues effectively.

**What skills do I need?**

- Experience: 6+ years experience in Employee Relations, HRBP, or a related role in a fast-paced, global environment. Strong track record of managing complex, high-risk ER cases independently.

- Core capabilities: Commercial mindset, Judgement, Credibility, Influence, Resilience, Bias for action, Detail orientation.

- Knowledge: Strong understanding of employment law and ER best practices. Familiarity with investigation processes and case management.

**Benefits**

- Competitive salary and equity in a fast-growing start-up

- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

- Regular compensation reviews

- Pension scheme & match up to 4%

- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

- Flexible paid time off policy

- Paid maternity leave, as well as 6 weeks paternity leave for fathers

## Skills

### Required
- Employee Relations
- HRBP
- Employment Law
- Case Management
- Communication
- Judgement
- Influence
- Resilience

### Nice to have
- AI
- Automation
- ER tooling
- Case management systems

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/7808009?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)