# Senior Manager, Product Manager - Bank Fraud Servicing

**Company**: Capital One
**Experience**: senior
**Job type**: full-time
**Salary**: $200,700 - $229,100
**Category**: Product Management
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/New-York-NY/Senior-Manager--Product-Manager---Bank-Fraud-Servicing_R249845-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_69054114-c5f

## Description

Product Management at Capital One is a dynamic field that involves reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

As Senior Manager of Bank’s Fraud Prevention & Investigations workflows, you will lead the product strategy at the epicenter of customer trust, associate experience, and operational risk. Your goal will be to modernize legacy fraud ecosystems, transforming complex, manual workflows into a seamless, high-velocity servicing engine that scales effortlessly across millions of banking relationships.

In this high-impact role, you will take full ownership of spearheading a strategy anchored in back-office automation and intelligent guidance. You will drive zero-touch automation across routine back-office tasks to eliminate manual handoffs and operational workarounds, while equipping frontline associates with real-time, agentic AI guidance that drastically reduces cognitive load and handle times.

By replacing fragmented vendor tools with cohesive, API-first capabilities, you will empower human-in-the-loop experts to focus strictly on high-judgment decisions.

**Key Areas of Expertise:**

- Human Centered: Obsesses about internal and external customer needs to reimagine and innovate product solutions

- Business Focused: Delivers game-changing outcomes by focusing on leverage and execution excellence

- Technology Driven: Leverages technology to deliver innovative and resilient solutions that enable both near-term and long-term value

- Integrated Problem Solving: Identifies and resolves complex problems to deliver outcomes while mitigating product risks

- Transformational Leadership: Leads cross-functional teams to solve customer problems and drive organizational alignment

**Basic Qualifications:**

- Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:

- A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing

- OR

- Bachelor's degree in any field and 4 years of Product Management experience

**Preferred Qualifications:**

- Experience translating business strategy and analysis into consumer-facing digital products

**Salary Information:**

- McLean, VA: $200,700 - $229,100 for Sr. Mgr, Product Management

- New York, NY: $219,000 - $249,900 for Sr. Mgr, Product Management

**Benefits:** Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

## Skills

### Required
- Product Management
- Automation
- AI
- API-first capabilities
- Leadership

### Nice to have
- Digital Products
- Business Strategy
- Analysis

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/New-York-NY/Senior-Manager--Product-Manager---Bank-Fraud-Servicing_R249845-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)