# Senior Client Success Specialist

**Company**: Sportradar
**Location**: São Paulo
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Sportradar/744000151631359-senior-client-success-specialist?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_68f17d4b-178

## Description

We are seeking a dynamic Client Success Partner to serve as a vital bridge between our internal teams and clients. This role requires a proactive individual who can advocate for both the company and our clients, ensuring that needs are met and solutions are effectively implemented.

Responsibilities:

- Act as the primary post-sales point of contact for clients, managing strategic communication via email, phone, and virtual meetings.

- Resolve complex client challenges, working closely with internal teams to ensure timely and effective solutions.

- Demonstrate how Sportradar products and services impact the client's business objectives and provide tailored solutions to maximize their return on investment.

- Establish strong connections with key users of Sportradar products at client companies, understanding their business needs and priorities.

- Maintain a structured approach to tracking client feedback and leveraging insights to refine services and offerings.

- Lead and oversee the onboarding process, ensuring a seamless transition and successful adoption of Sportradar products and services.

- Optimize internal processes impacting client experience, driving efficiency and timely delivery of services.

- Conduct proactive client outreach based on account health metrics to foster long-term partnerships and growth.

- Partner with sales, product, and technical teams to advocate for client needs, influence product roadmaps, and ensure continuous improvement.

Requirements:

- Proven experience in client success, account management, or a related role, ideally in the technology, sports, and/or gaming industry.

- Strong communication and interpersonal skills with the ability to build trust and rapport with diverse stakeholders.

- Analytical mindset with the ability to interpret data and translate it into actionable strategies.

- Exceptional problem-solving and conflict-resolution skills.

- A results-driven approach with a focus on client satisfaction and retention.

- Languages: English and/or Spanish and/or Portuguese required.

- Knowledge of Sportradar products a plus.

- Knowledge of betting landscape a plus.

Benefits:

- Flexibility to manage your workday and tasks with autonomy.

- A balance of structure and autonomy to tackle your daily tasks.

- Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants.

- Global Employee Assistance Programme.

- Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience).

- Online training videos.

- Flexible working hours.

## Skills

### Required
- client success
- account management
- communication
- problem-solving
- analytical mindset
- English
- Spanish
- Portuguese

### Nice to have
- knowledge of Sportradar products
- knowledge of betting landscape

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Sportradar/744000151631359-senior-client-success-specialist?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)