# Concierge Officer

**Company**: Peabody
**Location**: London Borough of Bexley
**Work arrangement**: onsite
**Job type**: Flexible
**Salary**: GBP 28,372 per year
**Category**: Customer Service
**Industry**: Other

**Apply**: https://www.jobsgopublic.com/job/concierge-officer-104071?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_68cf65a0-542

## Description

As a Concierge Officer at Peabody, you will be the first point of contact for residents, visitors, and contractors at one of our flagship mixed-tenure developments.

Your main responsibilities will include:

- Welcoming residents, visitors, and contractors, providing a friendly and professional front-of-house service

- Managing resident enquiries in person, by phone, and via email, ensuring issues are resolved efficiently and professionally

- Processing deliveries and parcels, maintaining accurate records and notifying residents promptly

- Programming and issuing access control fobs, processing resident payments, and managing key control procedures

- Conducting regular patrols of the development, identifying and reporting maintenance, cleaning, security, and health & safety concerns

- Monitoring CCTV systems and responding appropriately to incidents or suspicious activity

- Supporting fire safety, emergency procedures, and building security measures

- Maintaining accurate records, providing detailed handovers between shifts, and completing administrative tasks such as logging repairs and incidents

- Building positive relationships with residents, colleagues, contractors, and other stakeholders

To be successful in this role, you will need:

- Previous experience in a concierge, front-of-house, reception, customer service, or similar resident-facing role

- Excellent customer service skills with a genuine passion for helping people

- Strong communication and interpersonal skills, both written and verbal

- A proactive approach to problem-solving and the confidence to take ownership of issues

- Excellent organisational skills with strong attention to detail

- The ability to remain calm, professional, and courteous when dealing with challenging situations

- Flexibility to work weekends, shift patterns, and provide additional cover when required

We offer a salary of GBP 28,372 per year.

## Skills

### Required
- Microsoft Outlook
- Word
- Excel
- customer service
- communication
- interpersonal skills
- problem-solving
- organisational skills

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Source: [Apply at jobsgopublic.com](https://www.jobsgopublic.com/job/concierge-officer-104071?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)