# Agentforce Service Account Executive

**Company**: Salesforce
**Location**: Barcelona
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Spain---Barcelona/Agentforce-Service-Account-Executive_JR364586?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_68ca2c29-5ae

## Description

Join the Agentforce Service team at Salesforce and help lead growth for one of Salesforce's fastest-growing products. Agentforce Service is Salesforce's complete agentic service platform , built for every type of service, in any industry, across any channel.

In this role, you'll cover the full Agentforce Service platform , spanning Contact Center, ITSM, and HR Service , with a particular focus on Agentforce Voice, Digital Engagement, and Agentforce for Service. You'll work with autonomous agents that handle high-volume interactions 24/7, and a Service Rep Assistant that gives human agents real-time next-best-action suggestions, case summaries, and AI-powered knowledge recommendations, selling a story of faster resolution, higher customer satisfaction, and lower operating costs across a blended human and AI workforce.

**Key Responsibilities:**

- Building and executing account plans to retain and grow Annual Contract Value (ACV) with existing customers, focused on upsell and cross-sell opportunities

- Running discovery to uncover customers' current processes, business objectives, and strategic goals, translating them into use cases and value hypotheses

- Crafting and presenting compelling value propositions across the Agentforce and Service Cloud stack , including customer service, ITSM, and HR service capabilities

- Aligning account teams and partner ecosystems to move deals forward and support long-term customer success

**Requirements:**

- Demonstrated success in quota-carrying, technology solution-based direct sales

- Proven experience selling Contact Center, ITSM, HR Service, or Service Engagement software

- Strong discovery and solutioning skills, with the ability to build account plans around upsell/cross-sell growth

- Confident communicator across written, verbal, and presentation formats

**Nice to Have:**

- Experience working with Field Service software

- Familiarity with tools like Slack, Google Slides, and Zoom to engage customers

- Ability to drive results by leveraging internal teams and resources effectively

- Direct experience with team-selling motions in complex enterprise accounts

## Skills

### Required
- technology solution-based direct sales
- Contact Center
- ITSM
- HR Service
- Service Engagement software
- discovery and solutioning skills

### Nice to have
- Field Service software
- Slack
- Google Slides
- Zoom
- team-selling motions in complex enterprise accounts

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Spain---Barcelona/Agentforce-Service-Account-Executive_JR364586?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)