# Enterprise Outcomes Architect (Customer Success)

**Company**: Notion
**Location**: New York
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $204,000-$240,000
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/notion/4967b1cf-a1f7-417b-b650-feebbff767a3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_68c5c5ff-1c0

## Description

Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As an Outcomes Architect, you'll be the build-beside partner who helps customers turn AI ambition into working systems inside Notion.

You'll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts, with a focus on customers that are flat, at-risk, or need a stronger path to measurable impact.

Key responsibilities:

- Drive workflow adoption and value realization for a book of named accounts

- Contribute directly to NRR with predictable renewal and expansion pipeline and proactive product adoption

- Partner closely with Solutions Consultants on strategy for expansion and renewal for shared accounts

- Define and maintain mutual success plans that proactively guide customers through their AI Transformation

- Facilitate use-case consultations that guide customers through their continuous Solutions Design

- Identify opportunities to engage Services for customers with complex or technical implementation needs

- Learn Notion's product and the broader AI ecosystem inside and out

Requirements:

- 7+ years of experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment

- Strong customer-facing discovery instincts

- Technical fluency and presence as a trusted advisor

- Commercial awareness and the ability to partner with account owners

- Ability to design and help customers build workflows that drive usage-based consumption

- Strong program and stakeholder management skills

Nice to haves:

- Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy

- Experience working with flat, at-risk, or complex renewal accounts

- Experience partnering in a shared account ownership model

- Experience designing repeatable customer programs, playbooks, or interventions

## Skills

### Required
- customer adoption
- value realization
- renewals
- expansion
- B2B software
- AI
- workflow adoption
- program management

### Nice to have
- customer success
- solutions consulting
- implementation
- technical account management
- post-sales strategy

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/notion/4967b1cf-a1f7-417b-b650-feebbff767a3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)