# Enterprise Customer Success Manager - German Speaker

**Company**: Synthesia
**Location**: Remote
**Work arrangement**: remote
**Experience**: mid
**Job type**: Full time
**Salary**: Competitive salary + stock options
**Category**: Engineering
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q12057983

**Apply**: https://jobs.ashbyhq.com/synthesia/cb064c2f-467f-4bf5-9d31-9aa21cd0255b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_68af4d14-0cf

## Description

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development. We're seeking an energetic and driven Enterprise Customer Success Manager to build relationships with clients and turn them into happy users.

Reporting to the Customer Success DACH Team Lead, you will drive Synthesia's future growth by educating clients on a new way to create video content and working closely with sales to create a cohesive onboarding experience for new users.

Key responsibilities include:

- Managing a Book of Business along with KPIs

- Establishing a trusted advisor relationship with clients, driving value from Synthesia products and services

- Successfully onboarding new clients and building key relationships in the first critical months and beyond

- Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance

- Light video editing using the Synthesia platform

In addition to being a part of a great team, working in a fun and innovative environment, we offer a competitive salary + stock options in our fast-growing Series E start-up, paid parental leave, 25 days of annual leave + public holidays, regular socials, private medical insurance, a generous referral scheme, pension contribution/salary sacrifice, work from home set up, and a huge opportunity for career growth.

## Skills

### Required
- Customer Success Management
- Client Service
- Account Management
- Technical Account Management
- Implementation
- Light video editing
- Book of Business management
- KPI management

### Nice to have
- German language skills
- Business-level and technical conversations
- C-suite interactions

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/synthesia/cb064c2f-467f-4bf5-9d31-9aa21cd0255b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)