# Customer Service

**Company**: Intl Wealth & Premier Banking
**Location**: Gorakhpur, Uttar Pradesh
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://portal.careers.hsbc.com/careers/job/563774612294861?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6890bb09-d04

## Description

We are seeking an experienced professional to join our Global Asset Management team as a Customer Service representative in Gorakhpur, India.

Principal Responsibilities:

- Ensure timely and error-free reporting of transactions received at the Investor Service Centre.

- Manage customer communication effectively for timely resolution.

- Excel in distribution services and investor services with a special focus on corporate customers.

- Have close interface with service providers and highlight any discrepancies or gaps noticed on a timely manner.

- Explore and process efficiency suggestions and contribute to achieve customer delight.

- Comply with applicable regulatory requirements on qualifications required for the job profile.

- Contribute to the knowledge management initiative of the customer service team.

- Contribution to recruitments/contingency/leave planning.

- Ensure compliance to the process manual and FIM.

- Excel in the monthly reporting process.

Qualifications:

- A good understanding of mutual fund/security markets.

- NISM VA cleared with valid certification.

- Good verbal and written communication, team and interpersonal skills.

- The inclination to work in a client-facing role, with a bent of mind for ‘service’.

- Ideally a post graduate/minimum 2 plus years of experience in a client-facing role involving Service, Query Handling.

- Knowledge of local language will be an advantage.

Familiarity with AI-enabled tools is an advantage.

## Skills

### Required
- mutual fund markets
- security markets
- NISM VA certification
- client-facing skills
- communication skills

### Nice to have
- AI-enabled tools
- local language

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Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774612294861?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)