# Manager, Commercial Outcome Architects (Customer Success)

**Company**: Notion
**Location**: New York
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $225,000 - $275,000 per year
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/notion/82819e88-adf1-4ab6-a9d1-e091cc3330d2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_688ee7b5-e00

## Description

We are looking for a proven Outcomes Architects Manager with a strategic and entrepreneurial spirit to join the GTM Team. As the Commercial OA Leader, you will play an important role defining/iterating on our expand motions, providing customer feedback to help share our roadmap, driving increased adoption, owning ongoing value delivery, and generating expansion revenue to grow our business.

You will own the strategy and execution of your team’s segment. The Outcomes Architect team is a new function at Notion that combines RM, CSM and SE capabilities to drive workflow adoption and retention at our customers.

Key achievements:

- Increase Team Performance on Adoption, Retention, and Customer Value

- Team Leadership and Development

- Data-Driven Insights and Operational Excellence

- Cross-Functional Collaboration and Partnerships

- AI Workflow Adoption

- Customer Leadership

Requirements:

- 5+ years of people management experience for a CS, sales, SE or account management team

- Experience with large and strategic customers (experience with Fortune 500)

- Experience working with technical stakeholders

- Experience driving AI adoption

- Effective communicator across levels and audiences

- Strong leadership skills with a focus on empowerment, positive-mindsets, collaboration and ability to inspire a team of direct reports

- High ownership mentality

- Comfortable with the ambiguity and pace of iteration of an early-stage startup

- Growth mindset and thrive in the building stage of a nascent team

Nice to haves:

- Experience using Notion

- Built new CS playbooks or processes

- Experience using Gainsight

- Experienced in hiring and training talent at scale

Notion is committed to providing highly competitive cash compensation, equity, and benefits. The estimated base salary range for this role is $225,000 - $275,000 per year.

## Skills

### Required
- people management
- CS
- sales
- SE
- account management
- large customers
- Fortune 500
- technical stakeholders
- AI adoption
- communication
- leadership
- empowerment
- collaboration

### Nice to have
- Notion
- CS playbooks
- Gainsight
- hiring
- training talent

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/notion/82819e88-adf1-4ab6-a9d1-e091cc3330d2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)