# AI Solutions Architect

**Company**: AIA
**Location**: Hong Kong, Hong Kong & Macau
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Insurance
**Wikidata**: https://www.wikidata.org/wiki/Q30255387

**Apply**: https://aia.wd3.myworkdayjobs.com/en-US/External/job/Hong-Kong-HK-AIA-Hong-Kong--Macau/Agency-Digital-Platform--Principal_JR-71700?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6887d5ae-4d0

## Description

Innovate and shape what comes next at AIA, a leading organisation helping millions of people live Healthier, Longer, Better Lives.

We are seeking an experienced AI Solutions Architect to lead the design, delivery, and adoption of AI-powered solutions and digital platforms for our Agency business.

**Key Responsibilities:**

- Lead end-to-end solution design and implementation of AI-powered solutions, including GenAI, intelligent automation, mobile applications, and web portals.

- Develop and implement LLM-powered applications and agentic workflows using tool/function calling, structured outputs, state, memory, routing, and human-in-the-loop controls.

- Build production RAG solutions covering ingestion, chunking, embeddings, vector/hybrid retrieval, metadata filtering, reranking, grounding, and traceability.

- Ensure seamless interoperability across AI solutions with existing platforms, workflow engines, and digital channels.

- Convert prototypes into secure, scalable, and maintainable production services.

- Establish sound software engineering practices for Python/backend services, APIs, automated testing, error handling, resilience, and release management.

- Define measurable acceptance criteria and evaluation datasets.

- Implement end-to-end tracing, structured logging, and metrics for prompts, retrieval, agent/tool execution, failures, token usage, and model performance.

**Requirements:**

- Bachelor's or Master's degree in Computer Science, Software Engineering, Information Technology, Artificial Intelligence, Engineering, or a related discipline.

- Minimum 8 years of relevant experience in software engineering, solution architecture, digital platform delivery, or technology consulting.

- Proven track record in designing, building, and delivering complex enterprise-scale production systems end-to-end.

- Practical experience delivering Generative AI solutions, including LLM applications, Retrieval-Augmented Generation (RAG), AI Agents, workflow orchestration, tool/function calling, multi-agent solutions, and enterprise system integration.

- Strong understanding of software engineering best practices, microservices architecture, RESTful API design, cloud-native development, and enterprise integration patterns.

- Strong experience operating within enterprise governance, security, risk, and compliance frameworks.

**Nice to Have:**

- Knowledge of the insurance industry, including digital customer servicing, agency platforms, underwriting, policy administration, claims, or distribution ecosystems.

- Strong experience with Microsoft Azure cloud services and AI capabilities.

**What We Offer:**

- Opportunity to work on cutting-edge AI projects and contribute to the company's purpose of helping millions of people live Healthier, Longer, Better Lives.

- Collaborative and dynamic work environment.

- Professional growth and development opportunities.

## Skills

### Required
- Python
- Java Spring Boot
- React
- Microsoft Azure
- Azure AI Foundry
- Azure OpenAI Service
- Azure AI Search
- API Management
- Kubernetes
- Terraform
- Docker
- Jenkins
- Generative AI
- LLM applications
- Retrieval-Augmented Generation (RAG)
- AI Agents
- workflow orchestration
- tool/function calling
- multi-agent solutions
- enterprise system integration

### Nice to have
- insurance industry knowledge
- Microsoft Azure cloud services

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Source: [Apply at aia.wd3.myworkdayjobs.com](https://aia.wd3.myworkdayjobs.com/en-US/External/job/Hong-Kong-HK-AIA-Hong-Kong--Macau/Agency-Digital-Platform--Principal_JR-71700?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)